No Tickets Generated

  • Resolved jzybrands

    (@jzybrands)


    10 months, 3 weeks ago

    When testing the plugin I used Cash on Delivery option and it work fine.
    Once I linked the payment gateway, there no ticket numbers being generated and it also doesn’t appear under Tickets

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author dan009

    (@dan009)

    Hi,

    Does the order have processing or completed status.

    Tickets are only generated on these two order status.

    What payment plugin are you using?

    regards,

    Dan

    Thread Starter jzybrands

    (@jzybrands)

    Thank you Dan. I’ve installed a plugin called Order Status Control for Woocommerce which seemed to have resolved the issue. It seems that the payment gateway interfered with the status so that it didn’t reach the completed status.

    Plugin Author dan009

    (@dan009)

    Fantastic news.

    if fixed, please mark this tread as resolved.

    All the best,

    dan

    Plugin Author dan009

    (@dan009)

    Hi @jzybrands

    Is this issue resolved?

Viewing 4 replies - 1 through 4 (of 4 total)
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