Hey @sk716 ,
I temporarily changed your paypal credentials to some testing credentials that I could use sandbox mode with. It was switched back to your credentials after I was done testing it. When I ran through your checkout, and I got a ticket link on the order confirmation page. This is an image of what I got when I completed the IPN transaction. I checked my email, and I got the order completed email, which you can see at this url.
With this, I decided to do a couple more tests, just to see if I could get it to complete without sending an email. First, I created a new product, which is not a ticket, called Testing Product, which also costs $5. This product is hidden from the shop page, but is accessible from loading the admin edit page, and clicking the View Product button. I ran through a checkout with this product, and completed the order. I checked my email, and I also received this email.
As a final test, I deactivated the OpenTickets Community Edition plugin completely, and ran through a checkout with that Testing Product. I checked my email again, and got that one as well. For good measure, I also went to the admin and manually triggered the completed order email for this one order, and that worked too.
At this point, the only thing I can think that could be causing an issue here is the receiving end of the email, or some process difference between what you are doing and what I am doing. Our email is hosted by gmail, and we received it just fine. I see that most of your tests went to a gmail account also. None of the emails went to our spam folder, but maybe there is some filter set on your email account that is making it goto spam. Have you checked your spam folder maybe?
The other possibility is that I am following a different path than you did to purchase the ticket. The path I followed was this:
– browsed to the event page @ https://rivercitycomicexpo.com/qsot-event/river-city-comic-expo-2015/2015-08-29_1000am/
– entered ‘1’ in the quantity box and clicked ‘reserve’
– clicked the ‘proceed to cart’ button on this page after I got the ‘your tickets have been reserved’ message
– clicked the ‘proceed to checkout’ button on the cart page
– filled out my billing info, selected paypal, and clicked ‘proceed to paypal’
– logged in using my sandbox mode test account
– paid for the order
– clicked the ‘return to facilitator page’ link
– waited for a redirect
– viewed my completed order page
– checked my email for an order confirmation
If these are not the exact steps you followed, then please hit us back with your exact steps. Any change to this process could cause some unexpected results, so include an exact list if it does not match, no matter how insignificant the difference may seem.
Outside of these two possibilities, I am not sure what else could be causing you to not get the email, and me to definitely be getting it. Hopefully this helps in tracking down the problem, and hopefully it is something simple to get it resolved.
Let me know,
Loushou
