No Ticket-Email for free tickets

  • Resolved sonicSW

    (@sonicsw001)


    6 months ago

    Dear community,

    I have on two pages tickets. On tickets with a fee (connected via Stripe) all is working well (receipt & tickets). On tickets with 0 fees (ticket price 0,00) the attendant is not receiving the ticket email. They anre recorded correctly in the interface.

    Any idea why this could be the case? Is there an option to resent tickets manual?

    thx you

    • This topic was modified 6 months ago by sonicSW. Reason: Typo and wording
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @sonicsw001 ,

    Thank you for reaching out.

    To help get a better understanding of your situation, could you please share the direct URL to the page where you have the free ticket? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

    Plugin Support Darian

    (@d0153)

    Hi there,

    I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to review the reply above.

    Let me know if there’s anything I can assist you with.

    Thread Starter sonicSW

    (@sonicsw001)

    Hello @d0153

    please find the link here: German Evening – Sponsor Tickets – Maritime Events

    Plugin Support Darian

    (@d0153)

    Hi @sonicsw001

    Thanks for your response. I just tried to purchase one of your tickets, and I was able to receive the email notification as expected.

    If you’re still encountering this issue, please try checking the spam folders or use a different email in purchasing the free tickets.

    Let me know how it goes.

    Thread Starter sonicSW

    (@sonicsw001)

    Dear @d0153

    first of all, thank you for taking your time looking into it. I can confirm that you have received all the emails (receipt and tickets) but I have tried it my self again this morning and nothing. What I also have noticed, is that the ticket ID in my order is not equal to the ticket recorded in the backend. In the middle image you see the SMTP gateway showing no email was processed (unlike in your case).

    I have manual ordered quite some free tickets for our sponsors and I never saw an outbound email! As a result I have to screenshot them and email them to the sponsors.

    I am not sure if it is related, but on payed tickets I also have some kind of issues (Broken Ticket Purchase | www.remarpro.com)

    Thank you
    Stefan

    Plugin Support Darian

    (@d0153)

    Hi @sonicsw001

    Thanks for your response and for providing additional details about the issue.

    For us to troubleshoot the issue further, please open a Support Ticket on our Help Desk and mention this thread in your ticket as reference.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will close this thread for now. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.

Tags