No text when using apple mail in iOS 9.3.2

Please send a test message to [email protected] and leave a note here when you have done so and I will take a look.

I just emailed the same test message that I have been using to the address you provided. And while I sent you one with :start and :end tags, I have also tried it without those tags.

Same problem here , please advise

BR
Yorgos

@breti

Thanks for the message. The message you sent has a slightly strange layout which is causing the issues.

First is that no html equivalent text is sent which is why when you set Postie to html you get no text.

The second is the way the text portion of the message is organized. The structure is in a way I have not seen before, although it is logical. I’ll see what I can do about parsing the message so it looks right.

Thanks, @wayne. I should have also said that I am using the software that comes with iOS 9.3.2 (Photos and Mail) and there is nothing unique or custom about my iPhone 6s. And given that @yorgos has the same issue, it looks like Apple might have changed something on you.

I am hoping that it is a quick fix. I need to make my blog live soon and Postie is a critical component (and I think it is a fantastic product!).

This will be addressed in the next version. I don’t know exactly when that will be due to some other changes also happening.

Thanks again, @wayne for the quick reply. As I need to get this blog live by early next week, should I consider looking at another solution (which I really do not want to do) or is there a work around?

Can others confirm that this issue only happens when photos (or other files?) are attached to the email?

@chris Lacey:

When I get home, I will try to send text only messages (formatted and non-formatted) to see if I get the same behavior.

@wayne

I think I have found a solution! You’ll recall that the way I sent the messages was by going into the Photo app, selecting the pictures, then adding the text in the resulting email screen. Well…

I just tried to create the message from within the mail app and not from the photo app. I then tried 6 different settings where I manipulated whether or not I inserted picture, tried to bold/underline the text, and how I configured Postie. Here is what I found:

NoPictures, NoFormat, HTML: Message posted as written
NoPictures, NoFormat, Plain: Message posted as written
NoPictures, Formatted, HTML: Message posted as written
NoPictures, Formatted, Plain: Message posted with text only (no formatting)
Pictures, Formatted, HTML: Message posted as written with inline pictures
Pictures, Formatted, Plain: Message posted without text formatting, but with pictures, although the inline alignment was not correct.

So it seems that if you create the email message from within mail app itself and then insert pictures by pressing and holding where you want the picture, then wait for the formatting bar to pop up and then select INSERT PICTURE OR VIDEO, everything works as it should. But that if you go to Photos app to send mail, it doesn’t work.

Interesting, one of the pictures was rotated funny, but I recall seeing a post about this and a WP fix based on exif data (I need to go find that).

Thank you for testing out the alternatives. Postie has very good support for emails sent with reasonably normal internal structures (which you verified).

I will still update Postie to deal with the unusual structure that the Photo app seems to generate.

@breti

I am getting a different result.

When I follow your instructions: “create the email message from within mail app itself and then insert pictures by pressing and holding where you want the picture, then wait for the formatting bar to pop up and then select INSERT PICTURE OR VIDEO”

The text does not appear. I’m yet to find a scenario where text and photos sent together work in the iOS mail app.

Chris

@chris Lacey

Here is a web site with the approach that worked for me yesterday:

https://m.imore.com/how-insert-photo-or-video-email-iphone-and-ipad

When I insertef a picture this way, and set postie to HTML, it worked. Is this what you tried? It did NOT work when I started in the photo app and then chose to send pictures by email.

But, I’ll try again later this morning to reconfirm.

@breti I’ve just read those instructions and they are exactly, to the letter, the same as what I did. Postie is also set to HTML. But the text is doesn’t make it to the post after Postie processing.

@chris Lacey and @wayne

I did some more digging and now I actually do think I have the solution: I tried the instructions that I sent to Chris and indeed, I did not get any text. Then I realized what I did yesterday: i had formatted some of the text in my email to be cold and/or underlined. Apparently, doing so forces iOS mail to format the message as HTML. When I did this just now, everything worked. Interestingly, everything also worked when I did this using Photos to send the message.

There is a genius way to make sure that iOS Mail always sends using HTML: add a signature to Mail and make sure that you use some sort of formatting on the signature. I just did that and it now works like a charm: I do not have to remember to format text to make it send HTML. Thanks goes to this web site for this tip:

@chris Lacey: Can you try this? Do exactly what you have been trying, but format some of the text to be bold. I am betting that it will work.

@wayne: Seems to me that in order for Apple Mail to send a message as HTML, you must format some text. Adding a picture alone does not appear to make it an HTML message,