No technical support for -paying- customers.

  • Resolved bschelst

    (@bschelst)


    3 years, 5 months ago

    What happened to the professional support?
    Opened a ticket more than a day ago, and still awaiting answer, while they say it will take about 6 hours to respond on support requests.
    Also why can a paying user not open any technical tickets???
    People are paying 70$ or more, on a YEARLY BASE, but they can only contact modula for : presale,billing, feauture request, bug report.
    So prosessional users cannot contact modula for technical questions. Ridiculous.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hi @bschelst,

    Thank you for reaching out to us!

    I sincerely apologize for the tough time with the plugin and support!
    We received your email yesterday and I responded to your email less than an hour later. It is very possisble that the email went to your spam.

    We offer stellar support and I am very sorry to hear that you thought that was not the case. My colleague, Mihaela, also responded to your email and gave you the solution to your issue.

    Please let me know if there is something else I can help you with – would be happy to!

    Warmly,
    Beatrice.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @bschelst – It looks like we dropped the ball on this one. We’re outside of office hours right now, but I’ll make sure to add a new option – “technical questions/support” into our contact form

    Thank you for taking the time to write about it here – highly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
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