No support supplied to the request at the moment (Paid add-ons)

  • Be aware, the support is somewhat irregular even for premium addo-ons. So it is a waste of time if you need to solve urgent problems or if you are considering to ask for refund.
    It is a pity; the plugin is very interesting but needs a regular support for success, and some interface improvements

    • This topic was modified 2 years, 4 months ago by Alaint.
    • This topic was modified 2 years, 4 months ago by Alaint.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Foobar Studio

    (@foobarstudio)

    Hi,

    We have faced some problems recently, leading to some longer support times even though we were more responsive when contacted via email.

    If you have asked for a refund, no worries, it will be granted after we get back to a more normal activity.

    Regards,

    Thread Starter Alaint

    (@alaint)

    Hello,
    I do not see any email mentioned for support. Therefore your average time of your replies is once a week, looking at the other past support requests. This means that a work will take months to be finished in case of problems to be fixed.

    Please how to ask for refund? There is no information in your site about the procedure.

    Thank you

    Plugin Contributor Vincent Mimoun-Prat

    (@vprat)

    Hi

    Our email is indicated clearly in the legal notices (link at the bottom of each page of the website).

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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