No support, seem to not care

  • No reply to emails, few engagements on the forums here. Not a confident building company if they cannot answer customers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Jason

    (@jestermgee)

    Due to the lack of ANY reply from this company I decided to use a far better plugin called WP File Download which does everything this one does but also allows for AWS, OneDrive and Dropbox all in the same plugin. More importantly, they have an active forum with people that actually answer which is important when running a business.

    Plugin Author Prince

    (@princeahmed)

    Hi @jestermgee,

    We sincerely apologize for any inconvenience caused. We were on vacation over the past few weeks and, unfortunately, may have missed your emails or tickets.

    Could you please confirm if you’ve created a ticket on our support portal or support forum? If so, kindly share the ticket number, and we’ll review it immediately to provide a prompt solution.

    If you haven’t created a ticket yet, we kindly request you to do so on our support forum or through our website support portal.

    Here’s the link to our support portal:
    https://softlabbd.com/support/

    Thank you for your understanding, and we look forward to assisting you.

Viewing 2 replies - 1 through 2 (of 2 total)
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