No Support or Backup

  • I bought the premium version of this two years ago. When I couldn’t get it working I was told by the author that I needed to renew my subscription for a product that I could not get to work.
    I have since tried to re-visit

    It seems to me that his views are academic. The inability to respond to a cry for help seem to sum it all up.

    He will do it his way with no regard for end user requirements or any attention for giving advice.

    Dave Kiss – if you hear me then respond to me. If not then I wish you well.

    • This topic was modified 4 years, 2 months ago by witerasta.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Dave Kiss

    (@iamdavekiss)

    Hi there,

    Thanks for your message. These are some strong words coming from an anonymous user willing to call me out by name. I’m happy to handle this support case in public, but we’re always available to help via email at [email protected]

    It’s a bit tough to link your multiple sites and monikers to a customer record in our system, but as far as I can tell, your $49 license was purchased on June 17 2017 and has indeed expired.

    We simply cannot perpetually support anyone in possession of an expired license. Software moves quick and our business would shutter if that were the model we’d chose.

    I also don’t have record of a support ticket with you since December of 2017. If you’ve been in touch since, I’d recommend using the same name or email address that you used during your purchase when you reach out so we can help accordingly.

    Here are the public facts that haven’t changed since we introduced licensing in 2014:

    1. Your plugin license renewals are certainly optional, but you will no longer continue to receive compatibility updates or support for your plugin.
    2. Your plugin will not stop working the day your license expires, but it could break in the future due to Vimeo API changes or WordPress updates.
    3. Annual license renewals allow me to continue development, provide updates, and offer support through my small business.

    You’re welcome to continue to vent in public, but if you’d like to be proactive about getting our products up and running on your site(s) feel free to email [email protected] to continue this discussion.

    Dave Kiss
    Founder of Vimeography

Viewing 1 replies (of 1 total)
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