No Support, No Response

  • Paid almost $50 for the Pro version of the plugin. Ran into an issue and emailed support and the management team, but received no reply a week later. Will never recommend this plugin to anyone, and will never purchase another license from Supsystic.

    Seems like their canned response is “Unfortunately, there was a problem in our ticket system and the ticket was lost. Please write to us again and we will try to solve the problem as soon as possible.”

    Are you guys constantly having issues with your ticket system? Sounds like a copout to me …

    • This topic was modified 2 years, 2 months ago by alexDx.
    • This topic was modified 2 years, 2 months ago by alexDx.
Viewing 1 replies (of 1 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hello, @alexdx
    Thank you for contacting us!
    I apologize on behalf of the entire team for this experience.
    Could you clarify the ticket number? I have now checked all open tickets and couldn’t find anything similar to your request.
    I take your request under control and assure you that the issue will be resolved.

    Regards,
    Ole

Viewing 1 replies (of 1 total)
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