No Support – No Product

  • Resolved mojoman1

    (@mojoman1)


    4 years, 11 months ago

    I have purchased Happy Addons Pro. I have made numerous attempts to contact support to get a download link for the pro version that I purchased yesterday and no one has responded to any of them. Why is no one responding to my concern. Is this a legitimate organization. I can not understand the non-response to a customer who trusted you to deliver the product that they paid for.

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  • Hello @mojoman1

    I’m really sorry for the experience you had but would you please mention where you have contacted? We have two different teams, one serves live chats and another is for the technical support.

    Our live chat is still 24/7 operations even on these pandemic situations. However, based on the situations and support flow, we may be kinda slower than usual in the email support but that doesn’t take more than 24 hours anyway.

    As this is a Paid customer query, I’d request you to contact our live chat directly. They’ll help you out but as per the forum rules, we both are not allowed to discuss this here in the forum.

    Thanks

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