No support, even with pro version

Hi @renaisonp ,

Sorry for that experience!

But this is absolutely surprising, as were constantly supporting our users.
Where did you contacted us through? Can you send a screenshot of the message, please?

Did you come through here?
ninjateam.org/support?

I hope to hear back from you.

Note:
Sometimes, if its weekend, the response time may be slower.

Kind regards,
Bruce

No, we didn’t send a screenshot here.

But the problem is very simple:
The next button does not change color.

How to change the color manually without going through your plugin which does not work for this?

Hi @renaisonp ,

We have responded back to your email on October, 9th. You can follow up in the email to resolve your issue.

Thank you.

Kind regards,
Bruce

3 days for the first request and nothing

You could solve here like everyone else

Hi @renaisonp ,

Please, let me close this thread so we can be able to focus more on the issue, since you have one thread already opened for the case.

Thank you.

Kind regards,
Bruce

This post was about the lack of support here, unresolved.

But you can close, because I understand that we will not have a solution here.

Hi @renaisonp,

We’ve already solved your issue via your Mail so please allow us to close this topic as resolved.

All the best,
Rose