No support assistance for pro user!

Same here! I’m waiting to get support also. Very disturbing to offer a product and no support for PAID people!

ok support just answered my ticket request, I’m still waiting for an other answer.
Apparently they have notification problems

• This reply was modified 5 years, 6 months ago by nico39.

They also responded to me. The software is pretty good. I hope they had better documentation though, perhaps more of the common questions answered thru video tutorials.

Hello Dear Customers,

we’re really sorry for any inconvenience, in our modern world servers, spam filters and different blacklists, sometimes, add more mess in workflow. We always do our best to help all our users to find the best solution.

According to documentation. Yes, it’s very important thing and we work on new docs , new releases and new guides.

In short time we have plans to release very huge updates with so much new tools in Robo Gallery. We’ll have alot of new hover effects: stylish, flat, inverted, you name it….

We work on set of lightbox which gonna be integrated in our gallery. Integration with another content sources, like Instagram Gallery, Youtube Gallery, Facebook Gallery, with import comments and other related data.

Big set of new small options like rating, watermarks, comments and different share options.

So this release will be a huge move forward in Robo Gallery functionality. We’ll give you much more flexibility and new release will have new docs and guides which describe all new gallery possibilities.

Thank you for your choice! We do our best to make the best gallery for you!

p.s. in the case if you do not get reply during 24 hour for your ticket please try to use our contact form, to make sure that we get this message.

Best Regards,
Robo Team

Thank you very much
We understand
Your plugin is very good
I think I have some conflicts on my website but your support team is on the way

Thanks you and contine to develop this promising plugin
Nico

• This reply was modified 5 years, 6 months ago by nico39.

Update:

support for pro user is operational and performing

Thank you! We’ll do our best to create most powerful and flexible gallery for wordpress.

Apparently you guys still haven’t gotten your act together.

We emailed your support desk on Saturday, 01 June 2019 20:02 with the following. As of today, 11 days later, NO RESPONSE!!! This is simply unacceptable and very unprofessional.

Hi,

Do I have the ability to have all of the images in the gallery have the same title, description, alt text and caption? It would be very useful to have this as this would be major time saver. Right now, I’m copying and pasting all of the texts for each
image.

Thanks