NO SUPPORT FOR PREMIUM ABANDONED CARTS

  • Resolved ochoppee

    (@ochoppee)


    4 years, 8 months ago

    Dear Smalfish,

    I have yet to receive a response to my multiple emails sent to you for support for my premium lifetime purchase

    Plugin Tested up to WooCommerce version
    Abandoned Cart Reports Premium For WooCommerce 3.4.0
    Abandoned Cart Reports Premium For WooCommerce by Small Fish Analytics – 2.0.0 – Not tested with the active version of WooCommerce

    I need to ensure upgraded compatibility to woocommerce 3.8.1 or later and WordPress version: 5.3.2, it is one of the only addons being flagged at this time by woocommerce.

    Sincerely
    Peter

    • This topic was modified 4 years, 8 months ago by ochoppee.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author smallfishes

    (@smallfishes)

    Hi Peter

    Sorry about no response. No excuse at all.

    Would you prefer a response in this thread, or to your email you sent?

    Thread Starter ochoppee

    (@ochoppee)

    A response here is fine! ??

    Thread Starter ochoppee

    (@ochoppee)

    Also if you could tell when a update premium version would be available for download from my account?

    Plugin Author smallfishes

    (@smallfishes)

    Sounds good. I’m just trying to find your email so I can make sure to get the full context of your support request. Can you either resend, or let me know which email address it was from?

    Thread Starter ochoppee

    (@ochoppee)

    its actually sexvstoys.com is the account

    • This reply was modified 4 years, 8 months ago by ochoppee.
    Plugin Author smallfishes

    (@smallfishes)

    Found your email address in my account. Looks like we’ve emailed back and forth a few times. The last email I have from you is asking if the plugin will support WooCommerce 3.6 or better.

    To confirm, the plugin does work with WooCommerce all the way up to 4.0.1.

    I’ll release a new premium version in the next few days to officially state that compatibility, but in the mean time you should be safe to upgrade.

    Again my apologies for having your support ticket slip through the cracks.

    Is there anything else you need help with?

    Thread Starter ochoppee

    (@ochoppee)

    I think I had more recent email tickets as of a few days ago. Maybe I thought I did, and it didn’t get sent.

    Thread Starter ochoppee

    (@ochoppee)

    BTW I was using this form

    https://www.smallfishanalytics.com/contact/

    Plugin Author smallfishes

    (@smallfishes)

    Oh bizzarre. Yes the last email I received from you was back in November…

    Can you resend?

    Thread Starter ochoppee

    (@ochoppee)

    No its not in my email folder because it was not saved in my email as it was sent through the contact form, I guess!

    Thread Starter ochoppee

    (@ochoppee)

    I wonder if your contact form is working?

    Plugin Author smallfishes

    (@smallfishes)

    I’m wondering the same thing!

    What did you need help with?

    Thread Starter ochoppee

    (@ochoppee)

    I only needed get an update for the premium version and ensure compatibility, it was similar to the previous email you answered already. Thanks

    Thread Starter ochoppee

    (@ochoppee)

    FYI the premium plugin for download on my account is the original when I purchased it!

    Plugin Author smallfishes

    (@smallfishes)

    Sounds good. I’ll release an official update in the next few days. They usually come out via email with a link to download the plugin from my Google Drive.

    Can I mark this support thread as resolved?

Viewing 15 replies - 1 through 15 (of 16 total)
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