Terrible support, slows down the site

  • I’m updating the review as I had a terrible experience. Not only does this solution completely degrade performance in GTMETRIX, even after “configuring help from support specialists” who do not respond to emails, they cannot configure their own solution to make it work correctly. I don’t recommend this at all.

    I want to highlight the terrible support. I granted all rights and permissions, allowed to carry out all actions to make the site better. They promised to do so, but everything turned out the other way around and the site began to work only worse. The data in GTMETRIX has become a level worse than without solving it. No responses and actions after I provided the difference in the operation of the site were not made.

    I am very disappointed with this team

    • This topic was modified 2 years, 9 months ago by leyako.
    • This topic was modified 2 years, 9 months ago by leyako.
    • This topic was modified 2 years, 8 months ago by Marius L. J.. Reason: Fixed formatting, review has not been modified
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Vladimir,

    Thank you for your review, good or bad we appreciate them all.

    However, I am a little bit surprised about this 1-star review because we have been in touch with you by e-mail, and as we told you, we are configuring everything on your site.

    We just ask you to have a little bit of patience, as we are swamped with work, but we will very soon finish with your configuration. We will send you an e-mail once everything is completed so you can update this review ??

    Thank you for your understanding!

    Thread Starter leyako

    (@leyako)

    You’re right, it was you who said your WSO team would be busy. And when I asked specifically about your plugins, you gave me a contact and another team already answered me. I don’t know what’s going on with you, but I see that there is no response and the team did not inform me that there are some other tasks due to which they ignore my letters. I just received 2 identical emails that I answered the same way 2 times.

    As a result, I was left without optimization and without setting up plugins

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Vladimir,

    I’m sorry you feel like you are being ignored, even though our support team has been (and is) in direct contact with you by e-mail, keeping you posted about the situation.

    As we communicated by e-mail, the plugin is being configured in your site by our developer team, and in some occasions this is a task that can take time.

    We will contact you once the configuration process is done.

    Thanks for your patience.

Viewing 3 replies - 1 through 3 (of 3 total)
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