Hello @radwhv,
Our Support team replies to all requests within 48 hours, we double-checked and did not find any unanswered emails.
Please, also check spam folder to find the response to your request.
Meanwhile, we encourage you to send us another email with order details, once we get your message we will check the order and send you another download link with instruction.
And please be known that www.remarpro.com platform is a wrong place for Pro Version plugins support and arguments.