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Resolved Maisonwhite
(@maisonwhite)

5 years, 11 months ago

I have logged a support ticket but no response (I gues you are maxed out with issues at the moment), also your site seems to have gone dow!!.

It appears from my host server that your plugin has exhausted my CPU usage. and I have suspicions that the plugin has caused the deletion of all my variable product attributes. At this time of year NOT GOOD! I have deactivated the plugin awaiting a response.

A holding response would at least be good!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter Maisonwhite
(@maisonwhite)

5 years, 11 months ago

Thank you for contacting us.

There are numerous PHP requests to the admin-ajax.php script such as the following one which can be reviewed in your cPanel -> Raw Access Logs:

Code:
77.104.132.228 – – [08/Dec/2018:23:44:20 +0000] “POST /wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125 HTTP/1.0” 200 444 “https://www.maisonwhite.co.uk/wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125” “WordPress/4.9.8; https://www.maisonwhite.co.uk”
77.104.132.228 – – [08/Dec/2018:23:44:26 +0000] “POST /wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125 HTTP/1.0” 200 – “https://www.maisonwhite.co.uk/wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125” “WordPress/4.9.8; https://www.maisonwhite.co.uk”
77.104.132.228 – – [08/Dec/2018:23:44:19 +0000] “POST /wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125 HTTP/1.0” 200 444 “https://www.maisonwhite.co.uk/wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125” “WordPress/4.9.8; https://www.maisonwhite.co.uk”
77.104.132.228 – – [08/Dec/2018:23:44:28 +0000] “POST /wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125 HTTP/1.0” 500 1862 “https://www.maisonwhite.co.uk/wp-admin/admin-ajax.php?action=wppfm_feed_generation_process&nonce=31bf90b125” “WordPress/4.9.8; https://www.maisonwhite.co.uk”

According to my checks, they are being generated by a plugin called “Woocommerce Google Feed Manager “. Please consider disabling this plugin or contacting the developers of the same so they can be able to assist in resolving this. I am afraid that we are not aware of what this plugin does and if the plugin has an option to limit this.

Do not hesitate to submit a new ticket if there is anything else we can help with.

Best Regards,

Thread Starter Maisonwhite
(@maisonwhite)

5 years, 11 months ago

When I try to reactivate the plugin I get..

2122 – Checking your license failed. Please open a support ticket at https://www.wpmarketingrobot.com/support/ for support on this issue. Error message: cURL error 28: Operation timed out after 15004 milliseconds with 0 bytes received

napathello
(@napathello)

5 years, 11 months ago

Same problem and website slow down need disable plugin

Plugin Author AukeJomm
(@aukejomm)

5 years, 11 months ago

Thank you for reporting.
Our web server crashed causing issues with the plugin.

Our apologies for any inconvenience.
The web server is back online and we are looking into the cause of the issue.

Thread Starter Maisonwhite
(@maisonwhite)

5 years, 11 months ago

you send me an email asking to lodge a support ticket to

When I try to reactivate the plugin I get..

2122 – Checking your license failed. Please open a support ticket at https://www.wpmarketingrobot.com/support/ for support on this issue. Error message: cURL error 28: Operation timed out after 15004 milliseconds with 0 bytes received

Exactly how am I supposed to do that when your website was down. You have the details from this forum, please lodge your own support ticket!!

No longer a happy user!!

Your plugin has recently cost me fortunes in website issues and lost data!

https://www.maisonwhite.co.uk – locate the user details and licence / subscription yourself please and let me know.

Viewing 5 replies - 1 through 5 (of 5 total)

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