No support

  • I chose this theme not because it is free but because it appears to be only one of two that I found I could customize without having to know code. But I’ve already run into a problem — the images in the header carousel are badly cropped and there is an ugly grey background I cannot seem to get rid of — and when I checked the documentation for suggestions as to best image size for the various components illustrated, I could not find any.

    Then I checked the company’s support forum (https://www.onedesigns.com/support), but it’s obvious that no one is answering anyone’s questions.

    So then I came here, and it’s pretty much dead here too.

    I’d rather pay and get support than get a free theme and find out it’s lights on, nobody home.

    I had high hopes due to the recent 5-star reviews, but, alas, I cannot get the theme to work as advertised. If I can, I’ll revise my review. If not, I’ll have to move on to another theme.

Viewing 3 replies - 1 through 3 (of 3 total)

  • “I’d rather pay and get support than get a free theme”

    Well … might had been a good idea to get a pay theme instead of a free one then ??

    Thread Starter Bad_Egg

    (@bad_egg)

    Read the first line:
    “…because it appears to be only one of two that I found I could customize without having to know code.”

    And I moved on to another theme. (This post was started two months ago — you’re a bit late to the party.)

    And I DO pay — for things that work.

    Bad_Egg,

    I know this is way late. Although, about the time you posted I was installing this theme for a site and dealing with some header issues too and could’ve helped you if I was browsing here.

    However, I just wanted to say that I think you will find overall that WordPress is for anything BUT beginners. Even on a paid theme that is “Wix” or “SquareSpace” or any other interface type “style” that makes you have to know very little code, you will find that ultimately you come up short.

    For me, I realized this once I ended up making “responsive” css edits to make certain page elements block as intended when on mobile or tablet devices. Then came configuring optimizations using plugins and caching as well, which ended up with me making practically undocumented code edits in all sorts of places – so much so that I created a text document to record all the ridiculous tiny things that I have gone through changing in order to make everything actually work and not be terribly slow, or render incorrectly (like your header issue), etc etc.

    Yet, this theme is meant for those true WP Beginners who read out there that WP is FOR beginners, and experts alike. HAH. Don’t fool yourself. You should hire a web maintenance/SEO agency immediately (ahem I am the executive at my agency…) because down the road you are going to realize that one way or another, being on wordpress as a beginner is a bad bad bad idea unless you are simply running a blog in the default theme and never doing anything even remotely special with your site.

    If you are running a business though and need a proper site and aren’t willing to pay an agency to create and maintain it then WordPress is going to be hell.

    I am an Web/SEO expert with all sorts of coding knowledge from responsive CSS, to java, to jquery, to php, etc etc etc. And I can adapt and learn anything code-wise because it’s something I love and understand, and I got to tell you – creating the site I just made on WordPress using this theme and making it truly “good” from the look, to the responsiveness, to the speed, to the SEO – doing everything I did up until now where I finally can say it’s finished…I’ve been tearing out my hair.

    Now I can only imagine what it would be like for a true newbie. My oh my. This is only the second site ever I’ve dealt with in WordPress and I can say for sure, that if you want to do it right in every aspect – wordpress is for advanced users to experts and pros. It’s not even close to accessible for beginners. Not. Even. Close.

    I’m just happy I was able to give my client what they wanted without going crazy and spending more than 3x the time I quoted them (which was already over-quoted by 3x because I am aware of cognitive heuristics and biases and know that saying 8hrs work always means at least 24hrs)>

Viewing 3 replies - 1 through 3 (of 3 total)
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