No Success page using PayPal Standard and Offline Donation

I don’t have much information about your site – the System Info would really help here. Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

That will give me some more context to be able to help.

However! Without seeing the System Info I’ll go with my hunch.

For a bit of context, the latest GiveWP update included some database upgrades in order to provide new features right now and for the future, but some hosts prevented the upgrade from being completed correctly. Sometimes a host will block this database table creation during the initial install.

The most common database table for this issue is wp_give_revenue (my database prefix is wp_, yours may be different). In your System Info the database tables should all have a green checkmark beside them – or a red X if they are missing. Here’s a screenshot of what mine look like:
https://screencast-o-matic.com/i/c3ftq4VY4AH

If wp_give_revenue is missing, please do the following:

1. First, I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/
2. Next, enable Advanced Database Updates in Donations > Settings > Advanced.
3. Next, run the update in Donations -> Tools -> Data, and based on the Run Order columns, re-run the create_revenue_table update. If you notice any pending updates, run them as well.
4. Check the logs at Donations > Tools > Logs for errors. If there are any errors, pass those along here.
5. Last, navigate back to Donations > Settings > Advanced and disable Advanced Database Updates.

If that doesn’t fix the issue, your System Info will help me a bit.

Also, include a link to your form. The problem with the Terms and Condition checkbox is probably unrelated. That seems more like a javascript conflict.

Thanks!

Hi Rick,

the link to the donation form is in my profile. you can try it yourself with the Offline Donation radio button. after clicking Donate Now, it flashes Please Wait, then nothing happens, no Success Page or any further instructions using the instructions from the Global Options.

I checked System Info>Database Tables: all green checks for all db listed:

wp_325z27b14g_give_donors
wp_325z27b14g_give_donormeta
wp_325z27b14g_give_comments
wp_325z27b14g_give_commentmeta
wp_325z27b14g_give_sessions
wp_325z27b14g_give_formmeta
wp_325z27b14g_give_sequential_ordering
wp_325z27b14g_give_donationmeta
wp_325z27b14g_give_revenue

I can DM you with the System Info, if you need still need it after viewing the live Donation form on the site.

Hi @equestrianllc,

I was able to test this on your site and on my test site as well. It happens if you place the form’s donation summary before the payment fields.
The workaround is to place the donation summary after the payment fields:
https://screencast-o-matic.com/i/c3h1lfVY9P9

Hi Rick,

that was it, all fixed and working beautifully!

thanks!

• This reply was modified 2 years, 6 months ago by Steve.

Resolved