no status anywhere

Hi could you be more specific about your bbPress config ?

because as i’ve alerted here a year ago, version 2.0 of the plugin :

No more support for BuddyPress group forums using bbPress 1.x

This means, you need to use the bbPress plugin, and not the BuddyPress legacy forums component which is listed in the retired components of the BuddyPress components administration panel.

Thank you for your reply.
sorry for insufficient info.

buddypress 2.1.1
wordpress 4.1
bbpress plugin 2.5.4

here are some screenshots. but I should say that this is a Persian language website, so please just see the problem, not the language.

https://files.mednet.ir/uploads/scnsh/screenshot3.png
https://files.mednet.ir/uploads/scnsh/screenshot4.png
https://files.mednet.ir/uploads/scnsh/screenshot5.png

Thank you.

Could you check in each forum’s administration if in the support meta box one of the 2 first option is activated, for instance :
> https://cloudup.com/cMnpR30LUTb

yes it is checked:

https://files.mednet.ir/uploads/scnsh/screenshot6.png

weird..

could you temporarily add this code to the functions.php of your active theme :

function bpbbpst_debug_dropbox( $new_span, $args ) {
      var_dump( $new_span );
      return $new_span;
}
add_filter( 'bpbbpst_support_admin_links', 'bpbbpst_debug_dropbox', 10, 2 );

then check if some output is done in the topics single view

I put that code to the end of functions.php file of my theme (sparkling)
but still no change at all.
I also checked the wordpress default theme (twentyfifteen). but nothing…

yes weird… could another plugin affect this plugin?

i was wondering about the “Quote” link in the topics admin links. Could you temporarly disable the plugin who is adding this link ?

You can get rid of the code in your functions.php

Could you check in the topic Administration screen if you have this

something bad happened!
in the topics area in wp dashboard, the support column is clear for all topics. it seems the new version of support plugin does not read the data from previous version from database. I marked a topic as support topic, as you showed in the latest screenshot, and now I can see [support request].
the plugin you mentioned is GD bbPress Tools, but it’s not producing the problem. as I said, I think database settings are changed in the new version! but maybe I’m wrong…

The only way this could happen is that you upgraded from version 1.0.x directly to version 2.0 without doing the 1.1 upgrade.

Since 1.1, i’m using the same post meta :
_bpbbpst_support_topic

If you still have meta keys like 'support_topic' (that was the one i used to use in 1.0.x), you can temporarily add this code to the functions.php file of your active theme. Before doing so: make sure to do a database backup, just in case.

function bbpst_upgrade_temp() {
     global $wpdb;

     $wpdb->update( $wpdb->postmeta, array( 'meta_key' => '_bpbbpst_support_topic' ), array( 'meta_key' => 'support_topic' ) );
}
add_action( 'admin_init', 'bbpst_upgrade_temp' );

Then go in WordPress backend and once the page loaded, remove the above code from the functions.php file of your active theme.

I did the same. but nothing solved.
never mind imath, we decided to disable this functionality on our forum. maybe in future we decide to enable it and make support topics from the beginning!

Thank you for your kind support.