No Statistics

Hello there @jeff41,

Thank you for reaching out to us.

There was a slight issue with the statistics feature after the update that was released for the MailPoet plugin last week. However, I can confirm that our devs have fixed this and you should be able to view your statistics again.

Cheers!

I still have no statistics showing with a newsletter I just sent out. The error log shows, 2024-04-22T11:27:55.393296+00:00] cron.INFO: Daemon run ended too early! {“duration”:1,”remainingLimit”:16.953943967819214} {“free_plugin_version”:”4…

Any suggestions how to get statistics restored?

Jeff

On a test this morning, I am still not getting statistics. A related problem is every link takes me to the home page. Here is an example link, https://malahatlegion.ca/?mailpoet_router&endpoint=track&action=click&data=WyIxIiwiNTJjYWY5IiwiOSIsIjFiYTAxZTAxODE0ZCIsZmFsc2Vd

you can see I am taken to the Mailpoet tracking url instead of the intended website link. If statistics are set to basic links work as expected.

I have already tried restoring mailpoet from scratch with no behavior change.

Thanks, Jeff

Hi @jeff41 !

I’m sorry to hear you are still experiencing this issue.

Can you please send us a copy of the details found in MailPoet > Help > System Info.

Make sure to remove any personal details such as email addresses before sending it.

Thanks!

Thank you. Here is the system info.

name: Site Admin
email: xxx.ca
PHP version: 8.1.27
MailPoet Free version: 4.49.1
MailPoet Premium version: 4.49.0
MailPoet Premium/MSS key: d1c90644b3d02a0c**
WordPress version: 6.5.3
Database version: 10.6.17-MariaDB-cll-lve-log
Web server: LiteSpeed
Server OS: Linux clark.web-dns1.com 4.18.0-477.15.1.lve.2.el7h.x86_64 #1 SMP Wed Aug 2 09:43:01 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: 1 - WordPress language: en_CA
PHP info: PHP max_execution_time: 512 - PHP memory_limit: 2048M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
Multisite environment?: No
Current Theme: OceanWP (version 3.5.5)
Active Plugin names: wp-data-access-premium/wp-data-access.php, freesoul-deactivate-plugins/freesoul-deactivate-plugins.php, 3d-flipbook-dflip-lite/3d-flipbook-dflip-lite.php, add-search-to-menu/add-search-to-menu.php, akismet/akismet.php, anual-archive/annual_archive.php, debug-log-manager/debug-log-manager.php, defender-security/wp-defender.php, duplicate-page/duplicatepage.php, easy-table-of-contents/easy-table-of-contents.php, elementor/elementor.php, fast-indexing-api/instant-indexing.php, foogallery/foogallery.php, forminator/forminator.php, imagemagick-engine/imagemagick-engine.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, mc-protected-page-upgrade/mc-protected-page-upgrade.php, media-library-assistant/index.php, modern-events-calendar-lite/modern-events-calendar-lite.php, my-simple-space/my-simple-space.php, ocean-extra/ocean-extra.php, post-smtp/postman-smtp.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, seo-by-rank-math/rank-math.php, smart-slider-3/smart-slider-3.php, tablepress/tablepress.php, tablesome/tablesome.php, updraftplus/updraftplus.php, wordpress-popup/popover.php, wp-crontrol/wp-crontrol.php, wp-maintenance-mode/wp-maintenance-mode.php, wp-optimize/wp-optimize.php, wp-rollback/wp-rollback.php, wp-sweep/wp-sweep.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://malahatlegion.ca?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 519
Plugin installed at: 2024-04-28 18:40:31
Installed via WooCommerce onboarding wizard: false

Hi again @jeff41 ????,

Thanks for sharing the system status, I don’t see anything relevant though.

At this point, I think that the next best step would be to Test for Theme and Plugin Conflicts.

Please give that a try and keep us posted.

Cheers