No Sound Or Video

  • Resolved paul.kelly

    (@paulkelly)


    4 years, 8 months ago

    I have got the plugin working on a test WP site and it is connecting to the jitsi server, however, when 2 users login, they get the issues:
    Failed to access your camera unknown reason – failed to get ‘GetUserMedia’ or undefined
    &
    Failed to access microphone unknown reason – navigator.MediaDevices

    I thought it was because I was using our own test server, but have tried Jitsi and it is the same

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    I have not experienced the issue you mention in Chrome. If you test on the same computer it could be because the first connection keeps your camera / mic busy and the second one fails to access it.

    Generally the recommended browsers by jitsi meet team is Chrome and Chromium. All other browsers either have some instabilities or missing capabilities.

    Check the following for supported capabilities per browser:

    https://github.com/jitsi/lib-jitsi-meet/blob/master/modules/browser/capabilities.json

    Thread Starter paul.kelly

    (@paulkelly)

    Thanks for the really quick response.

    I am at a different location and well test/revert asap.

    Try to use the secure https: instead http:

    It’s possible the browser is blocking the camera and mic.

    Best

    Yes https is a requirement otherwise browsers do not permit access to the devices. This has been enforced by all browsers.

Viewing 4 replies - 1 through 4 (of 4 total)
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