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Resolved

(@rebekahxd)

We’ve been using Regional Rate Box A1, and now there’s an error saying no rates found. See screenshot: https://prnt.sc/GVPWMDBY4bCt

Status report:

`
### WordPress Environment ###

WordPress address (URL): https://rescue-me-coffee.com
Site address (URL): https://rescue-me-coffee.com
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.5.2
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 90
PHP Max Input Vars: 6000
cURL Version: 7.87.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.37-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img> Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp3q_
Total Database Size: 239.92MB
Database Data Size: 173.34MB
Database Index Size: 66.58MB
wp3q_woocommerce_sessions: Data: 0.22MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_order_items: Data: 1.16MB + Index: 0.78MB + Engine MyISAM
wp3q_woocommerce_order_itemmeta: Data: 11.52MB + Index: 8.11MB + Engine MyISAM
wp3q_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp3q_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
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wp3q_mailchimp_carts: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
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wp3q_posts: Data: 33.89MB + Index: 1.47MB + Engine MyISAM
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wp3q_ppress_formsmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
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wp3q_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp3q_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp3q_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp3q_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_usermeta: Data: 4.08MB + Index: 2.68MB + Engine MyISAM
wp3q_users: Data: 0.32MB + Index: 0.29MB + Engine MyISAM
wp3q_wcs_payment_retries: Data: 0.27MB + Index: 0.04MB + Engine MyISAM
wp3q_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp3q_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wc_customer_lookup: Data: 0.10MB + Index: 0.09MB + Engine MyISAM
wp3q_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_order_product_lookup: Data: 1.15MB + Index: 0.98MB + Engine MyISAM
wp3q_wc_order_stats: Data: 0.78MB + Index: 0.56MB + Engine MyISAM
wp3q_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_product_meta_lookup: Data: 0.07MB + Index: 0.09MB + Engine MyISAM
wp3q_wc_rate_limits: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3q_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wfblockediplog: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp3q_wfblocks7: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp3q_wfconfig: Data: 2.85MB + Index: 0.02MB + Engine MyISAM
wp3q_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3q_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wffilemods: Data: 6.45MB + Index: 0.77MB + Engine MyISAM
wp3q_wfhits: Data: 1.45MB + Index: 0.17MB + Engine MyISAM
wp3q_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3q_wfissues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
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wp3q_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp3q_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3q_yoast_seo_meta: Data: 0.22MB + Index: 0.24MB + Engine MyISAM

### Post Type Counts ###

attachment: 753
custom_css: 1
follow_up_email: 2
gf_preset: 19
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
mc4wp-form: 1
nav_menu_item: 54
oembed_cache: 1
page: 25
popup: 10
popup_theme: 9
post: 25
product: 67
product_variation: 928
revision: 491
shop_coupon: 192
shop_order: 11975
shop_order_refund: 111
shop_subscription: 816
sp_wps_shortcodes: 1
tribe_events: 5
tribe_rsvp_attendees: 4
tribe_rsvp_tickets: 5
wcps: 1
woo_discount: 2
woo_discount_cart: 1
wp_global_styles: 1
wpcf7_contact_form: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (40) ###

Web Accessibility by accessiBe: by accessiBe – 1.15
Akismet Anti-Spam: by Automattic – 5.0.2
All in One SEO Pro: by All in One SEO Team – 4.2.9
Complianz Privacy Suite (GDPR/CCPA) premium: by Really Simple Plugins – 5.1.3
Contact Form 7: by Takayuki Miyoshi – 5.7.3
Coupon Referral Program: by WP Swings – 1.6.6
Enhancer for WooCommerce Subscriptions: by FantasticPlugins – 3.7.0
Envato Market: by Envato – 2.0.8
Facebook for WooCommerce: by Facebook – 3.0.8
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.3.9
MonsterInsights Pro: by MonsterInsights – 8.12.1
Social Feed Gallery: by QuadLayers – 3.5.0
Jetpack: by Automattic – 11.7.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Mailchimp for WooCommerce: by Mailchimp – 2.7.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.0
MainWP Child: by MainWP – 4.3.1
Smart Slider 3 Pro: by Nextend – 3.5.1.13
Popup Maker: by Popup Maker – 1.17.1
Printful Integration for WooCommerce: by Printful – 2.1.35
Rica Framework: by g5plus – 2.1
Tawk.to Live Chat: by Tawkto – 0.7.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
Woo Discount Rules PRO 2.0: by Flycart – 2.4.0
Woo Discount Rules: by Flycart – 2.5.3
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9
Follow-Up Emails: by WooCommerce – 4.9.35
WooCommerce Amazon Pay: by WooCommerce – 2.4.0
WooCommerce Stripe Gateway: by WooCommerce – 7.0.2
WooCommerce Shipping & Tax: by WooCommerce – 2.2.1
WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.1.0
WooCommerce Subscriptions: by WooCommerce – 4.7.0
WooCommerce: by Automattic – 7.3.0
WP Custom Widget area: by Kishor Khambu – 1.2.5
WP Mail SMTP: by WPForms – 3.7.0
Smush: by WPMU DEV – 3.12.4
YITH WooCommerce Ajax Product Filter: by YITH – 4.18.0
YITH WooCommerce Order & Shipment Tracking: by YITH – 2.10.0
YourChannel: by Plugin Builders – 1.2.3

### Inactive Plugins (1) ###

Hummingbird: by WPMU DEV – 3.4.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?</img>
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #1910 - /shop/
Cart: #2613 - /cart/
Checkout: #2620 - /checkout/
My account: ?</img> Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ?</img> Page not set

### Theme ###

Name: Rescue Me Coffee
Version: 1.0
Author URL: 
Child Theme: ?</img>
Parent Theme Name: Rica
Parent Theme Version: 2.1
Parent Theme Author URL: https://g5plus.net/
WooCommerce Support: ?</img>

### Templates ###

Overrides: rica/woocommerce/archive-product.php
rica-child/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 7.0.1
rica/woocommerce/cart/cross-sells.php
rica/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
rica/woocommerce/checkout/payment-method.php
rica-child/woocommerce/checkout/thankyou.php
rica/woocommerce/content-product.php
rica-child/woocommerce/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
rica/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0
rica/woocommerce/global/wrapper-end.php
rica/woocommerce/global/wrapper-start.php
rica/woocommerce/loop/loop-end.php
rica/woocommerce/loop/loop-start.php
rica/woocommerce/single-product/product-image.php
rica/woocommerce/single-product/related.php
rica/woocommerce/single-product/review.php
rica/woocommerce/single-product/up-sells.php
rica/woocommerce/single-product-reviews.php

Outdated Templates: ?</img>
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://rescue-me-coffee.com
Subscriptions Template Theme Overrides: rica-child/woocommerce/emails/customer-processing-renewal-order.php
Subscription Statuses: draft: 1
wc-active: 193
wc-expired: 127
wc-pending-cancel: 7
wc-on-hold: 127
wc-cancelled: 361

WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> Yes
Custom Retry Rules: ?</img> No
Custom Retry Rule Class: ?</img> No
Custom Raw Retry Rule: ?</img> No
Custom Retry Rule: ?</img> No
Retries Migration Status: ?</img> Completed
Report Cache Enabled: ?</img> No
Cache Update Failures: ?</img> 3 failure

### Store Setup ###

Country / State: United States (US) — California

### Subscriptions by Payment Gateway ###

other: wc-cancelled: 1
Stripe: draft: 1
wc-active: 188
wc-cancelled: 351
wc-expired: 103
wc-on-hold: 127
wc-pending-cancel: 7


### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions


### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-26 21:44:06 -08:00
Options: ?</img>
Notes: 118
Onboarding: completed

### Action Scheduler ###

Canceled: 13
Oldest: 2023-01-10 16:05:14 -0800
Newest: 2023-01-25 17:48:38 -0800

Complete: 4,531
Oldest: 2022-12-31 09:27:24 -0800
Newest: 2023-01-26 13:12:18 -0800

Failed: 11
Oldest: 2019-02-23 07:48:20 -0800
Newest: 2023-01-26 13:02:43 -0800

Pending: 338
Oldest: 2023-01-26 13:14:41 -0800
Newest: 2024-01-06 09:48:37 -0800


### Status report information ###

Generated at: 2023-01-26 13:14:08 -08:00
`

There are no fatal error logs.

Viewing 3 replies - 1 through 3 (of 3 total)

Igor H
(@ihereira)

1 year, 10 months ago

Hi,

Thanks for the info and sorry to hear about the issue.

I was checking the screenshot provided, I understand you are receiving this message:

No rates available, please double check dimensions and weight or try using different packaging.

Can you please re-check if the steps made to print the label are the same explained in this documentation?

https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#print-shipping-labels

Can you navigate to WooCommerce > status > tools > update database? I am asking because the recommendation for the database is to match the same WooCommerce version.

Let us know how that goes.

Thread Starter rebekahxd
(@rebekahxd)

1 year, 10 months ago

Hi Igor. Yes, that is the message when selecting any Regional Rate Boxes. Other package options work except for the Regional Rate Boxes. Please note that we have been printing labels and have used Regional Rate Box A1 in the past. The issue started about 2 or 3 days ago.

We updated the database, and issue still persists.

xue28 (woo-hc)
(@xue28)

1 year, 10 months ago

Hi @rebekahxd

I checked the Github Repository and found that this was already reported as a bug here: https://github.com/Automattic/woocommerce-services/issues/2627

Can you please try the proposed solution on that thread and see if that works on your site?

Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No Shipping Rates for USPS Priority Mail Regional Rate Boxes’ is closed to new replies.