No shipping options were found for

  • Resolved pauljoel

    (@pauljoel)


    4 years, 11 months ago

    In the Woocommerce cart page I added location country, state, city and zip. Then press Update. The response is “No shipping options were found for”… followed by location entered. The product setup includes shipping dimensions, weight, price etc.. Your plugin setup Woocommerce >> Settings>> UPS all fields are completed including Enable custom origin even though it is the same as the store and Enable debug mode. I do not see any debug info. Any suggestions how to remedy the situation?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter pauljoel

    (@pauljoel)

    UPDATE re debug info
    The following appeared at the top of the checkout page
    (green check mark icon) “Customer matched zone “United States (US)”
    (blue file icon) Shipping costs updated

    Thread Starter pauljoel

    (@pauljoel)

    Update should read:
    UPDATE re debug info
    The following appeared at the top of the CART page
    (green check mark icon) “Customer matched zone “United States (US)”
    (blue file icon) Shipping costs updated

    Plugin Support lusp

    (@lusp)

    Hi @pauljoel,

    Could you paste here the whole UPS API Request and Response you receive after entering the address in the cart? They should be displayed below the notices as on the screenshot below:

    https://wpdesk.me/ls/6cF2GRfkrL.png

    Kind regards,
    ?ukasz

    Thread Starter pauljoel

    (@pauljoel)

    How does one obtain the UPS API Request and Response data?

    Plugin Support lusp

    (@lusp)

    Hello @pauljoel,

    Have you enabled the debug mode in the UPS settings (WooCommerce > Settings > Shipping > UPS)? After ticking this checkbox:

    https://wpdesk.me/ls/xPpHsSJEvI.png

    and saving the changes the debug mode should be activated and the UPS API Request and Response displayed the way I described in the previous post.

    Kind regards,
    ?ukasz

    Thread Starter pauljoel

    (@pauljoel)

    I assume you mean the debug information should appear under the green bar. Checking the debug box (and save changes) has no effect on the display. The link below has 3 images showing the settings page, before the request for shipping charge and after the request for charge. The before and after displays are identical whether the debug box is checked or not.

    https://www.dropbox.com/s/hly536ogp1m9zcl/shipping.jpg

    Plugin Support lusp

    (@lusp)

    Hi @pauljoel,

    Have you added the UPS shipping method to the shipping zone the way described in the plugin documentation?

    https://docs.flexibleshipping.com/article/126-ups-shipping-method

    It should be added and visible here:

    https://wpdesk.me/ls/7lLkCOggox.png

    If you’ve already added the UPS shipping method to the shipping zone please hit the Calculate shipping link in the cart and enter the shipping data there:

    https://wpdesk.me/ls/cKPSqigFp5.png

    UPS won’t be able to calculate the shipping cost if it doesn’t know the recipient’s address.

    Kind regards,
    ?ukasz

    Thread Starter pauljoel

    (@pauljoel)

    Thanks for the support. It is now working. When in debug mode I never saw the log on the shopping cart page. Does there have to be errors or was I looking in the wrong place?

    Plugin Support lusp

    (@lusp)

    Hi @pauljoel,

    It’s great to hear that everything works fine now. The debug log will be displayed on the cart page if the shipping address is entered first and if you enable the shipping cost calculation on the cart page in the WooCommerce settings.

    Kind regards,

Viewing 9 replies - 1 through 9 (of 9 total)
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