No shipping options were found

  • Resolved Dawn Wolf

    (@artofdawn)


    10 months ago

    I have this plugin on 2 sites, works on one site but not on the other. I was up late last night trying to resolve the issue and I’m still getting the “No shipping options were found” in the cart or during checkout. I fear it’s a simple correction that I’m just missing, but I am currently stumped on how to fix this.
    I have double checked the configuration and compared the settings on the functional website vs the one having issues. My USPS Web Tools API USERID has also been verified/approved and shows that the API Connection Status is OK.

    Hoping a fresh set of eyes or someone’s suggestions might help me see what might be wrong and why this site is giving me the “No shipping options were found” error.

    Debug Mode:
    USPS Live Rates: Request to USPS API

    <?xml version="1.0" encoding="UTF-8"?>
<RateV4Request USERID="7XLABRE007881">
  <Revision>2</Revision>
  <Package ID="1">
    <Service>ONLINE</Service>
    <ZipOrigination>91107</ZipOrigination>
    <ZipDestination>91105</ZipDestination>
    <Pounds>0</Pounds>
    <Ounces>1.6</Ounces>
    <Container></Container>
    <Value>20</Value>
    <SpecialServices>
      <SpecialService>100</SpecialService>
    </SpecialServices>
    <Machinable>true</Machinable>
  </Package>
</RateV4Request>

    Endpointurl

    https://secure.shippingapis.com/ShippingAPI.dll

    USPS Live Rates: USPS API Response

    <?xml version="1.0" encoding="UTF-8"?>
<RateV4Response>
  <Package ID="1">
    <Error>
      <Number>-2147219498</Number>
      <Source>RateEngineV4;RateV4.ProcessRequest</Source>
      <Description>Please enter a valid ZIP Code for the sender.  </Description>
      <HelpFile/>
      <HelpContext/>
    </Error>
  </Package>
</RateV4Response>

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Hi @artofdawn!

    Thanks for posting your problem. Considering that you receive a proper response from USPS API it’s not a problem with a connection.

    Based on the response from USPS API it seems that there’s a problem with a ZIP code. However, looking at the request, it looks fine.

    The lack of shipping options in cart and checkout can also be caused by wrong state selected in general Settings of WooCommerce. Please double check if your store address is correct, especially the state.

    Thread Starter Dawn Wolf

    (@artofdawn)

    In Woocommerce>Settings>General the address is correct. It’s also the same as the one on the other site that is working.

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Hi Dawn,
    As a next step please update the USPS plugin to the newest version and check if the issue persists. If it does, please contact us using the form on our page: https://octolize.com/support/

    The problem may require in-depth investigation and for security reasons it’s safer to process privately.

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Since there are no new replies I’m marking this thread as resolved now.

Viewing 4 replies - 1 through 4 (of 4 total)
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