• Resolved DodoDog

    (@dododog)


    Hello support.
    we have a problem with the plugin Table Rate Shipping for WooCommerce.
    Customers can’t buy certain products because the shipping calculator returns this message:
    No shipping options were found for adress

    We use the free version of Table Rate Shipping for WooCommerce (Version 2.26)
    And have a feeling the trouble started with the new WooCommerce version 7.1.0 (HPOS)

    We never had this problem before and didn’t change shipping costs or the shipping zones.The free plugin always worked great (thank you for that!).

    For example, EU shipping calculations of an order with:
    2x product 0.650 and 0.550 weight, total weight 1.200 grams.

    EU SHIPPING Min / Max weight set up:
    weight (kg) min 1.101 max 1.200
    weight (kg) min 1.201 max 2.000

    So the postage should be calculated (1.200 gram total weight is specified).
    Yet the customomer get’s to see the warning:
    No shipping options were found for adress

    If I change the weight of the product with 5 gram, shipping can be calculated.

    Hope I explain the problem well and hope you can help.

    Thank you for your time!

    The page I need help with: [log in to see the link]

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