No shipping options appear

@nvr21,

I just checked the debug data you provided, the API returning no rates. Please make sure some service ar available between the source and destination. Please contact DHL if the issue persits.

Hi there,

I have similar issue. I have DHL enabled and DHL have confirmed that account and all is correctly added but the methid is not showing in the cart as one of the options.

From the debug:
DHL REQUEST:
<?xml version=”1.0″ encoding=”UTF-8″?>
<p:DCTRequest xmlns:p=”https://www.dhl.com&#8221; xmlns:p1=”https://www.dhl.com/datatypes&#8221; xmlns:p2=”https://www.dhl.com/DCTRequestdatatypes&#8221; xmlns:xsi=”https://www.w3.org/2001/XMLSchema-instance&#8221; xsi:schemaLocation=”https://www.dhl.com DCT-req.xsd “>
<GetQuote>
<Request>
<ServiceHeader>
<MessageTime>2017-06-19T17:04:24</MessageTime>
<MessageReference>1234567890123456789012345678901</MessageReference>
<SiteID>PTTengkorak</SiteID>
<Password>xN2sQLYrPF</Password>
</ServiceHeader>
</Request>
<From>
<CountryCode>ID</CountryCode>
<Postalcode>80361</Postalcode>
</From>
<BkgDetails>
<PaymentCountryCode>ID</PaymentCountryCode>
<Date>2017-06-19</Date>
<ReadyTime>PT10H21M</ReadyTime>
<DimensionUnit>CM</DimensionUnit>
<WeightUnit>KG</WeightUnit>
<Pieces>
<Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><Height>19</Height><Depth>20</Depth><Width>20</Width><Weight>1.353</Weight></Piece>
</Pieces>
<PaymentAccountNumber>540119790</PaymentAccountNumber>
<IsDutiable>Y</IsDutiable>
<NetworkTypeCode>AL</NetworkTypeCode>

<InsuredValue>5000000</InsuredValue><InsuredCurrency>IDR</InsuredCurrency>
</BkgDetails>
<To>
<CountryCode>AU</CountryCode>
<Postalcode>3181</Postalcode>
</To>
<Dutiable><DeclaredCurrency>IDR</DeclaredCurrency><DeclaredValue>5000000</DeclaredValue></Dutiable>
</GetQuote>
</p:DCTRequest>

DHL RESPONSE:
<?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’https://www.dhl.com&#8217; xmlns:xsi=’https://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation= ‘https://www.dhl.com DCT-Response.xsd’><GetQuoteResponse><Response><ServiceHeader><MessageTime>2017-06-19T19:04:25.115+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>PTTengkorak</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>GTW</FacilityCode><ServiceAreaCode>DPS</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>PFM</FacilityCode><ServiceAreaCode>MEL</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>Q</GlobalProductCode><LocalProductCode>Q</LocalProductCode><ProductShortName>MEDICAL EXPRESS</ProductShortName><LocalProductName>MEDICAL EXPRESS</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2017-06-19</PickupDate><PickupCutoffTime>PT16H</PickupCutoffTime><BookingTime>PT15H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>2</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-21</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>2.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</DestinationDayOfWeekNum><PricingDate>2017-06-20</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>Y</GlobalProductCode><LocalProductCode>Y</LocalProductCode><ProductShortName>EXPRESS 12:00</ProductShortName><LocalProductName>EXPRESS 12:00 NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-06-19</PickupDate><PickupCutoffTime>PT16H</PickupCutoffTime><BookingTime>PT15H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>2</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-21</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>2.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</DestinationDayOfWeekNum><QtdShpExChrg><SpecialServiceType>YK</SpecialServiceType><LocalServiceType>YK</LocalServiceType><GlobalServiceName>12:00 PREMIUM</GlobalServiceName><LocalServiceTypeName>12:00 PREMIUM</LocalServiceTypeName><SOfferedCustAgreement>N</SOfferedCustAgreement><ChargeCodeType>SCH</ChargeCodeType></QtdShpExChrg><PricingDate>2017-06-20</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>P</GlobalProductCode><LocalProductCode>P</LocalProductCode><ProductShortName>EXPRESS WORLDWIDE</ProductShortName><LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-06-19</PickupDate><PickupCutoffTime>PT16H</PickupCutoffTime><BookingTime>PT15H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>2</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-21</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>2.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</DestinationDayOfWeekNum><PricingDate>2017-06-20</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>J</GlobalProductCode><LocalProductCode>J</LocalProductCode><ProductShortName>EXPRESS JUMBO</ProductShortName><LocalProductName>EXPRESS JUMBO</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-06-19</PickupDate><PickupCutoffTime>PT16H</PickupCutoffTime><BookingTime>PT15H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>2</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-21</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>2.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</DestinationDayOfWeekNum><PricingDate>2017-06-20</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>8</GlobalProductCode><LocalProductCode>8</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2017-06-19</PickupDate><PickupCutoffTime>PT16H</PickupCutoffTime><BookingTime>PT15H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>2</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-21</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>1.500</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</DestinationDayOfWeekNum><QtdShpExChrg><SpecialServiceType>IE</SpecialServiceType><LocalServiceType>IE</LocalServiceType><GlobalServiceName>SHIPMENT INSURANCE</GlobalServiceName><LocalServiceTypeName>SHIPMENT INSURANCE</LocalServiceTypeName><SOfferedCustAgreement>N</SOfferedCustAgreement><ChargeCodeType>XCH</ChargeCodeType></QtdShpExChrg><PricingDate>2017-06-20</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp></BkgDetails><Srvs><Srv><GlobalProductCode>Q</GlobalProductCode><MrkSrv><LocalProductCode>Q</LocalProductCode><ProductShortName>MEDICAL EXPRESS</ProductShortName><LocalProductName>MEDICAL EXPRESS</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>Y</GlobalProductCode><MrkSrv><LocalProductCode>Y</LocalProductCode><ProductShortName>EXPRESS 12:00</ProductShortName><LocalProductName>EXPRESS 12:00 NONDOC</LocalProductName><ProductDesc>IB blocked</ProductDesc><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv><MrkSrv><LocalServiceType>YK</LocalServiceType><GlobalServiceName>12:00 PREMIUM</GlobalServiceName><LocalServiceTypeName>12:00 PREMIUM</LocalServiceTypeName><SOfferedCustAgreement>N</SOfferedCustAgreement><ChargeCodeType>SCH</ChargeCodeType><MrkSrvInd>Y</MrkSrvInd></MrkSrv></Srv><Srv><GlobalProductCode>P</GlobalProductCode><MrkSrv><LocalProductCode>P</LocalProductCode><ProductShortName>EXPRESS WORLDWIDE</ProductShortName><LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>J</GlobalProductCode><MrkSrv><LocalProductCode>J</LocalProductCode><ProductShortName>EXPRESS JUMBO</ProductShortName><LocalProductName>EXPRESS JUMBO</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>8</GlobalProductCode><MrkSrv><LocalProductCode>8</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv><MrkSrv><LocalServiceType>IE</LocalServiceType><GlobalServiceName>SHIPMENT INSURANCE</GlobalServiceName><LocalServiceTypeName>SHIPMENT INSURANCE</LocalServiceTypeName><SOfferedCustAgreement>N</SOfferedCustAgreement><ChargeCodeType>XCH</ChargeCodeType><MrkSrvInd>Y</MrkSrvInd></MrkSrv></Srv></Srvs></GetQuoteResponse></res:DCTResponse>

Please advise what to do to make it work.

Thanks
Tea

@teamws,

From the response, I can make out that you are eligible for the following services:
– EXPRESS 12:00
– EXPRESS WORLDWIDE
– EXPRESS JUMBO

However, for all these three services, DHL is not sending the node which contains the shipping price.

Hence, I request you to approach DHL integration team as they can immediately identify/rectify the problem.

Hello!

I’ve got the same issue. The DHL plugin sends correct requests and gets a response which contains methods with TotalTaxAmount = 0.000.
A week ago everything worked correctly and have changed without obvious reasons.

Would you please give me a link to where I can provide complete data and get information of how I can resolve the issue.

UPD: checking the “Production Key” checkbox helps it.

• This reply was modified 7 years, 4 months ago by webworksok.

@webworksok,

I am not getting the exact issue you’re facing, are you getting the shipping rates but the tax is not included in the rates? or the shipping rates also is not showing?

Also, please attach the screenshot of the settings page.

Thank you, Nishad, seems I managed to fix that.
I’ve checked the Production Key checkbox on the plugin settings. So the requests are sent to the live server now, not to the test one.

@webworksok,

Great to know that your issue is resolved.
Do let me know if you have any query.