“No shipping methods offered to this zone” disappeared

  • Resolved anziosoftware

    (@anziosoftware)


    9 months, 1 week ago

    The writing “No shipping methods offered to this zone.” has simply disappeared, I presume in the last few weeks, before it worked correctly, this is important to make customers understand that it is not possible to ship to that area.
    Surely the problem is due to some latest update, this happened on all the sites that I manage 7, I also created a site with fresh installation of wordpress and woocommerce and twenty basic template and the same happens, I also checked other sites that have ecommerce and for areas like Antarctica where obviously the message “No shipping methods offered to this zone.” should appear as happened before, nothing appears. Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello anziosoftware,

    Thank you for reaching out to WooCommerce support.

    I understand that you’ve encountered an issue where the message “No shipping methods offered to this zone.” which previously appeared is no longer showing on your sites.

    I’ve conducted a test on my end with shipping zones limited to Asia only, and at the checkout, the message “There are no shipping options available” is displayed as expected. Since this isn’t reflecting on your sites, we should take a closer look to see what’s happening.

    Could you please provide screenshots of your Shipping Settings? I’m particularly interested in reviewing how your Shipping Zones are set up and what specific regions are included in each zone. This will help isolate whether the problem is arising from a setup configuration or if it might indeed be tied to any recent updates.

    For reference, here are the screenshots from my end.

    https://snipboard.io/SWN9hz.jpg
    https://snipboard.io/XbaxPE.jpg

    Your cooperation is greatly appreciated and I’m here to work with you on resolving this matter as quickly as we can. ??

    Best regards.

    Ive got the same issue. Ive updated woo commerce and the ‘no shipping’ message has vanished. Ive tried this on several sites with different configurations and nothing works. Something the in newts update has caused the issue. Its a very bad user experience not to show there is an issue with shipping..

    Ive rolled back Woo Commerce to Version 8.5.0 and the message re appears as it should. Not great at all!

Viewing 3 replies - 1 through 3 (of 3 total)
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