Hi @liselefebvre
I have several different shipping zones and also different shipping methods within each zone, as we ship worldwide but also B2B/B2C, and with different carriers. This used to be working fine, but this week all my shipping methods are unavailable, even my free (flat rate) shipping options. ALL, except for our shipping zone for the Netherlands, which still works. I have no idea what the problem is and i’ve searched everywhere. Our sister site us.botanopia.com has the same set up and still works just fine. It’s very very inconvenient because 0 customers can check out. Can you see what the problem might be?
From what I understand, you’re facing an issue where all your shipping methods, except for the one in the Netherlands, are currently unavailable. This includes your free (flat rate) shipping options. It’s confusing, especially since everything is working fine on your sister site, us.botanopia.com. I realize how crucial this is for your business as it hinders your customers from checking out.
Let’s work together to resolve this issue. Here are some steps we can take:
- Let’s start by reviewing any recent changes or updates made to your shipping plugins or your WordPress.com site. These could potentially be the culprits behind the problem.
- Next, let’s ensure that all your shipping zones and methods are correctly set up and enabled. You can do this by navigating to WooCommerce > Settings > Shipping. Here’s a handy guide on setting up shipping zones: ?? Setting up Shipping Zones
- If the problem persists, try disabling all plugins except for WooCommerce. If the issue disappears, then one of your plugins might be causing a conflict. Here’s a useful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
If these steps don’t fix the issue, it would be a great help if you could share more information. Could you send us a screenshot of your site’s shipping zones? This will help us delve deeper and hopefully pinpoint what might be causing this problem. You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.
It would also be beneficial if you could share your site’s System Status report. This will give us a clearer picture of your site’s setup and assist us in identifying the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Also, if there are any fatal error logs, please provide them to us. You can find these under WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
