No shipping calculated if item cost is 0

  • Resolved tsteinh

    (@tsteinh)


    6 months, 3 weeks ago

    My site offers some free items to its customers but wants to charge shipping. If the total price is 0, we get the ‘No shipping options were found’ message and no shipping cost is given. We tried using flat rate where we had a per item shipping cost on these products but it wasn’t accurate for longer shipping distances. All shipping is in the USA.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @tsteinh,

    The price of the product should not be an obstacle in calculating the cost of shipping. Can you please check, the details of this product and if it has a filled weight value? It is crucial in the calculation of live rates.

    Best regards,
    Tomek

    Thread Starter tsteinh

    (@tsteinh)

    The item in question has this:

    Regular price 0
    Weight: 19
    Dimensions: 20 14 19
    Shipping Class $25 and under

    If I make the price 0.01, I get a shipping charge calculated.

    Tried the same on another item that had a price and changed it’s price from $18 to $0 and it would not calculate a shipping charge. It calculates a charge if the price is $18.

    Regular Price: $18
    Weight: .6
    Dimensions: 12 5 3
    Shipping Class: $25 and under

    The shipping setting are UPS Ground only, pack into one box by weight, residential addresses. We use flat rate shipping but the $25 and under class has N/A in those settings.

    I tested the process on the UPS site and it never asks for a total price, so it does appear that price has no bearing. It calculates shipping given the weight and dimensions.

    Thread Starter tsteinh

    (@tsteinh)

    Can someone please get back to me on this? The shop is down at the moment until I can get this resolved. Thank you.

    Plugin Support tograczyk

    (@tograczyk)

    Thank you for the details, we are trying to reproduce this error on our test environment, as you can see, in the screenshot below, this issue does not occur:

    Would you mind writing to us directly through the form: https://octolize.com/support/? The Pre-sale question option in the form allows sending us a message without a premium account.

    This forum does not allow us to get more details about the configuration of your store, we would like to verify what the issue is due to.

    Best regards,
    Tomek

    Thread Starter tsteinh

    (@tsteinh)

    I filled out the pre-sales form but uploading images generated a 200 error. I sent the message with the list of images and their sizes to see if that was the issue. Will wait for a reply.

    Plugin Support tograczyk

    (@tograczyk)

    We are continuing our conversation on email and have addressed this issue with an update, so I’m marking this thread as resolved for now.

    ?Best regards,
    Tomek

Viewing 6 replies - 1 through 6 (of 6 total)
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