No shipping address on the backend

Hi @andra0412 ,

Thanks for reaching out!

I have gone to your site and am able to see that the only available option is billing, no shipping has address has been enabled for the customer to input: https://snipboard.io/BvpJ8N.jpg

Please could you check that you have the correct option selected in your shipping settings by navigating to WooCommerce > Settings > Shipping > Shipping options. Make sure that you have “default to customer shipping address” selected and saved, as seen in the screenshot below:

https://snipboard.io/LRMdOA.jpg

If this does not resolve the issue on your end, please could you provide a screenshot of what you are encountering?

Thanks!

• This reply was modified 2 years, 6 months ago by Roxy.
• This reply was modified 2 years, 6 months ago by Roxy.

Hello,

Apart from the screenshots, please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?This will give us a better idea of your site setup.

Thank you.

Hi! The setting was already default to customer shipping address

here is the report

### WordPress Environment ###

WordPress address (URL): https://theecowarrior.eco
Site address (URL): https://theecowarrior.eco
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 7.4.29
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.83.1
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wpgm_
Total Database Size: 323.69MB
Database Data Size: 260.05MB
Database Index Size: 63.64MB
wpgm_woocommerce_sessions: Data: 28.05MB + Index: 1.02MB + Engine InnoDB
wpgm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgm_woocommerce_order_items: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
wpgm_woocommerce_order_itemmeta: Data: 11.52MB + Index: 7.03MB + Engine InnoDB
wpgm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_woocommerce_shipping_zone_locations: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
wpgm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpgm_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpgm_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_sms_send: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_sms_subscribes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_sms_subscribes_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpgm_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpgm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_term_relationships: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wpgm_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_usermeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB
wpgm_users: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
wpgm_wcpv_commissions: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpgm_wcpv_per_product_shipping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpgm_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpgm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wc_customer_lookup: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
wpgm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpgm_wc_order_product_lookup: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wpgm_wc_order_stats: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wpgm_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpgm_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wc_product_meta_lookup: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
wpgm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wfblockediplog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpgm_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgm_wfconfig: Data: 75.52MB + Index: 0.00MB + Engine InnoDB
wpgm_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpgm_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpgm_wfhits: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wpgm_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgm_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpgm_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
wpgm_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgm_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgm_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wpgm_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_affiliates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_tracking_tokens: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wpforms_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wpgm_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpgm_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpgm_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgm_yith_wcwl: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpgm_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgm_yoast_indexable: Data: 3.52MB + Index: 1.45MB + Engine InnoDB
wpgm_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.19MB + Engine InnoDB
wpgm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgm_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

amn_mi-lite: 1
amn_wpforms-lite: 1
attachment: 1766
br_labels: 2
cartflows_flow: 1
cartflows_step: 2
custom_css: 1
cwginstocknotifier: 522
et_body_layout: 5
et_footer_layout: 6
et_pb_layout: 25
et_template: 21
et_theme_builder: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 82
oembed_cache: 8
page: 73
popup: 2
popup_theme: 8
post: 125
product: 442
product_variation: 259
revision: 129
shop_coupon: 36
shop_order: 2801
shop_order_refund: 107
shop_quote: 7
shop_subscription: 88
subscribe-form: 1
wafs: 1
wpforms: 7
wwp_requests: 181

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

Pixel Manager for WooCommerce: by SweetCode – 1.17.4
WooCommerce Enable Reviews - Bulk Edit: by Mário Valney – 1.0.0
WooCommerce Advanced Product Labels: by BeRocket – 1.2.3.7
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.7
CartFlows: by CartFlows Inc – 1.9.1
Code Snippets: by Code Snippets Pro – 3.1.0
Dokan: by weDevs – 3.5.0
Dokan Pro: by weDevs – 3.6.0
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Facebook for WooCommerce: by Facebook – 2.6.14
Flexible Product Fields: by WP Desk – 2.1.4
Flexible Shipping: by WP Desk – 4.11.8
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.3
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Import and export users and customers: by codection – 1.19.3
Jetpack: by Automattic – 11.0-a.11
Klaviyo: by Klaviyo
Inc. – 3.0.3

Facebook for WordPress: by Facebook – 3.0.6
PixelYourSite Pinterest: by PixelYourSite – 3.2.0
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.206

Shortcode in Menus: by Gagan Deep Singh – 3.5.1
WooCommerce Side Cart: by XootiX – 2.1
User Menus: by Code Atlantic – 1.2.9
User Role Editor: by Vladimir Garagulya – 4.62
Widget Logic: by WPChef – 5.10.4
WPC Frequently Bought Together for WooCommerce: by WPClever – 4.3.3
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
Woo Discount Rules: by Flycart – 2.4.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1
Country Based Restrictions for WooCommerce: by zorem – 3.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.5.6
WooCommerce All Products For Subscriptions: by WooCommerce – 3.3.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 6.4.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.9
Booster for WooCommerce: by Pluggabl LLC – 5.5.8
WooCommerce Menu Cart: by WP Overnight – 2.11.0
WooCommerce PayPal Payments: by WooCommerce – 1.8.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.28 (update to version 1.26.0 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce Subscriptions: by WooCommerce – 3.1.6 (update to version 4.3.0 is available)
Wholesale For WooCommerce: by wpexpertsio – 2.0.0
WooCommerce: by Automattic – 6.5.1
Yoast SEO: by Team Yoast – 18.9
WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 9.0
WPForms Lite: by WPForms – 1.7.4.2
YITH WooCommerce Wishlist: by YITH – 3.9.0
Zip - WooCommerce: by Zip – 2.3.13

### Inactive Plugins (4) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Gift Products For Woocommerce: by  – 1.0.1
Passport-Shipping: by Passport Global
Inc. – 1.2.4

PixelYourSite: by PixelYourSite – 9.0.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (2) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #1488 - /shop/
Cart: #26 - /cart/
Checkout: #27 - /checkout/
My account: #28 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.17.4
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://theecowarrior.eco
Subscription Statuses: wc-active: 1
wc-pending-cancel: 1
wc-on-hold: 12
wc-cancelled: 74

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Australia — South Australia

### Subscriptions by Payment Gateway ###

PayPal Checkout: wc-cancelled: 25
Stripe: wc-active: 1
wc-cancelled: 49
wc-on-hold: 12
wc-pending-cancel: 1

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

PayPal Checkout: products
refunds
subscriptions
subscription_cancellation
subscription_reactivation
subscription_suspension
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ? Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page.
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ID
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: 182.253.132.132
REMOTE_ADDR: 182.253.132.132
Real external IP: 2404:8000:1006:42:ac95:d362:1242:8cad
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.2.3
Base location: AU:SA
Base currency: USD
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: ?
Prices entered with tax: ?
Calculate tax based on: shipping
Display prices in the shop: incl

### Zone Pricing USA ###

zone_id: usa
name: USA
countries: AF | AL | DZ | AS | AO | AI | AQ | AG | AR | AM | AW | AZ | BS | BH | BD | BB | BY | PW | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | ET | FK | FO | FJ | PF | GA | GM | GE | GH | GI | GL | GD | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IM | IL | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LB | LS | LR | LY | LI | MO | MG | MW | MY | MV | ML | MH | MR | MU | MX | FM | MD | MN | MS | MA | MZ | MM | NA | NR | NP | NC | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PR | QA | RO | RU | RW | ST | SH | KN | LC | SX | VC | WS | SA | SN | RS | SC | SL | SG | SB | SO | ZA | GS | KR | SS | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | US | UM | UY | UZ | VU | VE | VN | VG | VI | WF | EH | YE | ZM | ZW
currency: USD
exchange_rate: 1
auto_exchange_rate: yes
disable_tax_adjustment: no
exchange_rate_fee: 0
round_nearest: 
currency_format: US$
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
real_exchange_rate: 1

### Zone Pricing UK ###

zone_id: uk
name: UK
countries: GB
currency: GBP
exchange_rate: 0.75
auto_exchange_rate: yes
disable_tax_adjustment: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
real_exchange_rate: 0.718542

### Zone Pricing Australia ###

zone_id: australia
name: Australia
countries: AU
currency: AUD
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no
exchange_rate_fee: 0
round_nearest: 
currency_format: AUD
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
real_exchange_rate: 1.284578

### Zone Pricing New Zealand ###

zone_id: new-zealand
name: New Zealand
countries: NZ
currency: NZD
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no
exchange_rate_fee: 0
round_nearest: 
currency_format: NZD
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
real_exchange_rate: 1.382889

### Zone Pricing Europe ###

zone_id: europe
name: Europe
countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
currency: EUR
exchange_rate: 0.9
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Canada ###

zone_id: canada
name: Canada
countries: CA
currency: CAD
exchange_rate: 1.3
auto_exchange_rate: no
disable_tax_adjustment: no

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Action Scheduler ###

Complete: 16,189
Oldest: 2022-05-06 10:01:42 +0930
Newest: 2022-05-30 18:13:22 +0930

Failed: 54
Oldest: 2019-11-22 11:43:25 +1030
Newest: 2021-07-26 19:28:12 +0930

Pending: 10
Oldest: 2022-05-30 18:18:22 +0930
Newest: 2022-08-04 11:41:04 +0930

### Status report information ###

Generated at: 2022-05-30 18:18:34 +09:30

Hello,

You can perform a conflict test as follows:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Place a test order, check if the shipping fields are displayed

If the issue is not present at this point it means there was a conflict, and you can reactivate the theme and plugins gradually (and check again after each reactivation) until you find the cause of the issue, You can find a more detailed explanation on how to do a conflict test here.

Let us know if this worked for you.

We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.