No services available

  • Resolved hiad99

    (@hiad99)


    6 years, 3 months ago

    Hello Everybody, I’m asking for help. I have my woocommerce set up on US Dolars. I’m requesting for an international and national services. It’s very weird but shipping services work only international but national i get the error “No services available”.
    National works for me if i change the currency of the woocommerce.

    Have you seen a similar error?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author pluginhive

    (@pluginhive)

    Hi @hiad99,

    Could you please share the complete FedEx Request and Response for national shipments case? So that I can check and help.
    Video you can refer- https://www.youtube.com/watch?v=SVHk1sX_17I&t=15s

    Note: Kindly remove account specific info from request as this is a public forum

    • This reply was modified 6 years, 3 months ago by pluginhive.
    Thread Starter hiad99

    (@hiad99)

    Array
(
    [WebAuthenticationDetail] => Array
        (
            [UserCredential] => Array
                (
                    [Key] => x
                    [Password] => x
                )

        )

    [ClientDetail] => Array
        (
            [AccountNumber] => x
            [MeterNumber] => x
        )

    [TransactionDetail] => Array
        (
            [CustomerTransactionId] =>  *** WooCommerce Rate Request ***
        )

    [Version] => Array
        (
            [ServiceId] => crs
            [Major] => 22
            [Intermediate] => 0
            [Minor] => 0
        )

    [RequestedShipment] => Array
        (
            [PreferredCurrency] => USD
            [DropoffType] => REGULAR_PICKUP
            [ShipTimestamp] => 2018-08-31T00:00:00+00:00
            [PackagingType] => YOUR_PACKAGING
            [Shipper] => Array
                (
                    [Address] => Array
                        (
                            [PostalCode] => 110111
                            [CountryCode] => CO
                        )

                )

            [ShippingChargesPayment] => Array
                (
                    [PaymentType] => SENDER
                    [Payor] => Array
                        (
                            [ResponsibleParty] => Array
                                (
                                    [AccountNumber] => 855875870
                                    [CountryCode] => CO
                                )

                        )

                )

            [RateRequestTypes] => LIST
            [Recipient] => Array
                (
                    [Address] => Array
                        (
                            [Residential] => 1
                            [PostalCode] => 110111
                            [City] => BOGOTA
                            [StateOrProvinceCode] => 
                            [CountryCode] => CO
                        )

                )

            [RequestedPackageLineItems] => Array
                (
                    [0] => Array
                        (
                            [SequenceNumber] => 1
                            [GroupNumber] => 1
                            [GroupPackageCount] => 1
                            [Weight] => Array
                                (
                                    [Value] => 0.6
                                    [Units] => KG
                                )

                            [InsuredValue] => Array
                                (
                                    [Amount] => 25
                                    [Currency] => USD
                                )

                        )

                )

            [PackageCount] => 1
            [TotalInsuredValue] => Array
                (
                    [Amount] => 25
                    [Currency] => USD
                )

            [CustomsClearanceDetail] => Array
                (
                    [DutiesPayment] => Array
                        (
                            [PaymentType] => SENDER
                            [Payor] => Array
                                (
                                    [ResponsibleParty] => Array
                                        (
                                            [AccountNumber] => 855875870
                                            [CountryCode] => CO
                                        )

                                )

                        )

                    [Commodities] => Array
                        (
                            [0] => Array
                                (
                                    [Name] => luxe-d01
                                    [NumberOfPieces] => 1
                                    [Description] => 
                                    [CountryOfManufacture] => CO
                                    [Weight] => Array
                                        (
                                            [Units] => KG
                                            [Value] => 0.6
                                        )

                                    [Quantity] => 1
                                    [UnitPrice] => Array
                                        (
                                            [Amount] => 25
                                            [Currency] => USD
                                        )

                                    [CustomsValue] => Array
                                        (
                                            [Amount] => 25
                                            [Currency] => USD
                                        )

                                )

                        )

                    [CommercialInvoice] => Array
                        (
                            [Purpose] => SOLD
                        )

                    [CustomsValue] => Array
                        (
                            [Currency] => USD
                            [Amount] => 25
                        )

                )

        )

)
    Thread Starter hiad99

    (@hiad99)

    stdClass Object
(
    [HighestSeverity] => WARNING
    [Notifications] => stdClass Object
        (
            [Severity] => WARNING
            [Source] => crs
            [Code] => 556
            [Message] => There are no valid services available. 
            [LocalizedMessage] => There are no valid services available. 
        )

    [TransactionDetail] => stdClass Object
        (
            [CustomerTransactionId] =>  *** WooCommerce Rate Request ***
        )

    [Version] => stdClass Object
        (
            [ServiceId] => crs
            [Major] => 22
            [Intermediate] => 0
            [Minor] => 0
        )

)
    Plugin Author pluginhive

    (@pluginhive)

    Hi @hiad99,

    The basic version does not have currency support as of now.
    In the plus version of the plugin, there is a separate field using which one can define the base currency and assign a conversion rate so that the correct services with the correct rates are shown.

    Since you are sending USD as the currency, FedEx API is not returning the rates.
    I hope I was able to explain the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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