No sending automatic processing order email when someone buy with credit card

Hi @bamboobalance,

To get a little bit more context here, kindly let us know:
* Are customers able to receive other email types?
* Also, have you enabled the processing order email at WooCommerce > Settings > Emails > Processing order?

Thanks.

Hi,
Yes to both questions.

My customers are able to receive other email types. Also, they can receive this type of email only when they change status from “on hold” to “processing”.

I already checked that that the processing order email si enabled.

Hi again,

Let’s get this sorted! First, you’ll want to see if the emails are being correctly **generated**, as this is the job of WooCommerce. You can do this by installing a plugin like WP Mail Logging, and trigger the email.

Next, check the mail log. If the emails are being generated, there’s a good chance that the site’s server is blocking them from being sent. In this case, you’ll want to look into a dedicated SMTP provider.

If the emails aren’t being generated, most likely, something is conflicting with WooCommerce. This guide will show you how to check for conflicts.

Let us know how it goes!

Best,

Ross`

Hi @bamboobalance

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.