no se muestra el costo de envío en el subtotal de la compra

Hello,

As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Can you please send a screenshot of your shipping settings under WooCommerce > settings > shipping?

For screenshots feel free to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Thanks.

### WordPress Environment ###

WordPress address (URL): https://floristerialatircali.com
Site address (URL): https://floristerialatircali.com
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.37
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wpv1_
Tama?o total de la base de datos: 40.17MB
Tama?o de los datos de la base de datos: 38.93MB
Tama?o del índice de la base de datos: 1.24MB
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### Post Type Counts ###

attachment: 252
customize_changeset: 1
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 11
oceanwp_library: 3
page: 8
post: 1
product: 206
revision: 359
shop_order: 4
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

Akismet Anti-Spam: por Automattic – 4.2.2
Join.chat: por Creame – 4.3.1
Elementor: por Elementor.com – 3.5.5
Jetpack: por Automattic – 10.6
JivoChat: por JivoChat – 1.3.5.3
MailPoet 3 (Nuevo): por MailPoet – 3.82.0
Importar demos de OceanWP: por OceanWP – 1.0.11
Ocean Extra: por OceanWP – 1.9.3
WooCommerce PayU Latam Payment Gateway: por PayU Latam – 2.0
WooCommerce: por Automattic – 6.2.1
WP Mail SMTP: por WPForms – 3.3.0
WPForms Lite: por WPForms – 1.7.2.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: COP ($)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #28 - /tienda/
Carrito: #29 - /carrito/
Finalizar compra: #30 - /finalizar-compra/
Mi cuenta: #31 - /mi-cuenta/
Términos y condiciones: #32 - /reembolso_devoluciones/

### Theme ###

Name: OceanWP
Version: 3.1.0 (la actualización a la versión 3.1.3 está disponible)
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Completo: 183
Oldest: 2022-02-21 15:17:33 +0000
Newest: 2022-02-25 17:02:08 +0000

Pendiente: 6
Oldest: 2022-02-25 21:22:58 +0000
Newest: 2022-02-28 16:07:16 +0000

### Status report information ###

Generated at: 2022-02-25 17:03:51 +00:00

url de envio : https://snipboard.io/sNT4Xd.jpg

Gracias por la ayuda

Hello,

Thanks for providing this information.

I’d need to ask for one more piece of information, please send screenshots of your settings for:
* Envio en Cali and Envio fuera de Cali.

We’ll keep an eye on our inbox for your response.

Hola, te envío las capturas de pantalla

https://snipboard.io/JCM602.jpg

https://snipboard.io/1BizKw.jpg

Hi there,

Please share all your shipping settings again since the screenshots are not displaying and this is what I see.

Thanks.

https://snipboard.io/lUV38q.jpg

https://snipboard.io/g9O5i3.jpg

HOLA, TE ENVIO NUEVAMENTE LOS PANTLLAZOS… GRACIAS

Hello,

Thank you for the screenshots. We can see them now ?? Could you please also send screenshots of the following:

• Shipping zones (WooCommerce > Settings > Shipping > Shipping zones) – https://snipboard.io/XtA65i.jpg
• Your Zone settings (WooCommerce > Settings > Shipping > Shipping zones > [Your Shipping zone]) – https://snipboard.io/cbJ7WX.jpg

hola envío los pantallazos de las zonas de envio

https://snipboard.io/XuhcVf.jpg

https://snipboard.io/bPDNEV.jpg

Hello,

Thanks for sending this information.

Are you sure that Envio fuera de Cali will cost 0.00 ? Or do you plan a cost for it?

Can you go to WooCommerce > settings > shipping > shipping options.

Link to image: https://snipboard.io/TIZoxP.jpg

Then enable the Debug mode. That will show what is the zone being used.

I hope this helps.

• This reply was modified 2 years, 9 months ago by Igor H.

Hola gracias por contestar, la idea es que cuando el envío es fuera de Cali el comprador se comunique y se acuerda con el el costo de envío dependiendo de la ciudad a la cual se desea enviar el arreglo de flores, por eso no se pone un valor especifico.

también ya había habilitado en algún momento el Debug mode y tampoco funciona ??

Hello,

la idea es que cuando el envío es fuera de Cali el comprador se comunique y se acuerda con el el costo de envío dependiendo de la ciudad a la cual se desea enviar el arreglo de flores, por eso no se pone un valor especifico

Thanks for clarifying! For that scenario, I would recommend an extension like this one: https://woocommerce.com/products/woocommerce-contact-for-shipping-quote/

This way, the user will be able to submit a request from the checkout page, you can then attribute the shipping cost to that order and the user can proceed with the payment.

también ya había habilitado en algún momento el Debug mode y tampoco funciona

Can you try changing your theme to Storefront to see if the issue persists?

You can create a staging site with WP Staging to troubleshoot the issue without affecting your live site.

Let us know how it goes.

Hola, no, la verdad nada ha funcionado ?? y ya no se que mas hacer.

Hi @viviana264,

la idea es que cuando el envío es fuera de Cali el comprador se comunique y se acuerda con el el costo de envío dependiendo de la ciudad a la cual se desea enviar el arreglo de flores, por eso no se pone un valor especifico.

Okay, let’s try with this setup:

1) Download and install the plugin Cities Shipping Zones for WooCommerce.
2) In the plugin settings enable to display filter for the cities of the store country (https://snipboard.io/Glvsg7.jpg).
3) Create the “Cali” shipping zone with a flat rate (https://snipboard.io/RKgJ9t.jpg; https://snipboard.io/rYEWyD.jpg).
4) Change the shipping message that appears on checkout to what you like. You can use the Loco Translate plugin (https://snipboard.io/xcZmpa.jpg; https://snipboard.io/THB6RK.jpg)
5) Alternatively, use the Contact for Shipping Quote extension suggested above by Paulo.

Here’s a screencast of the checkout on my test site.

Full Size: https://i.imgur.com/IXISOIO.gif

Before installing plugins and making changes to your site you should always ensure that you have a backup in case anything goes wrong. More info at Backing up WordPress content.

I hope this helps!

Hola, el punto 4 en que parte se modifica, no encuentro esa opción. Me podrias enviar captura de pantalla porfavor… gracias

Hi @viviana264!

Have you managed to install Loco Translate?

After installing the plugin, look for it on the left sidebar. Click on Loco Translate, select Plugins > WooCommerce. Look for your language and click on it.

Once you open your language, use the search box to look for that sentence:

https://snipboard.io/COKk4H.jpg

After you find the sentence, edit your language line in the box below.

You can find all the documentation of this plugin here: https://localise.biz/wordpress/plugin

Hope this helps.

Best,