No saved payment methods

  • Resolved hellofit

    (@hellofit)


    10 months, 2 weeks ago

    Hi,

    Have been using wordpress/woocommerce for around 8 years now with the woocommerce stripe gateway. I have products on my website available to purchase and have always had the payment methods saved after the first purchase. I run a gym so they customer knows that there will be future payments for their membership.

    During the last week of February something changed so I now have no saved payment methods on the first purchase via my website hellofit.co.uk. This affects purchases from Feb 2024 onwards. I have to setup the subscription on their customer account via stripe afterwards and email them to pay for the following month, which saves the payment method.

    Can anyone advise what may have happened? Stripe have told me the issue should be on the wordpress site of my website as support checked my settings and account and everything is in order there.

    Really hope someone can help as this is creating alot of issues for me. I will provide any info needed.

    Thank you.

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter hellofit

    (@hellofit)

    Hi,

    Just to confirm, the save payment information button I believe is not related to my issue. The customers payment info is shown on the website if this is ticked yes, but regardless the payment information is not stored onto Stripe.com. I think this is a separate issue.

    I cannot remember exactly but i have just checked and the date of this issue 23/2 coincides with the last customers payment info being saved onto Stripe.

    It looks like customers were not able to make payments on the website and were getting an error processing payment.

    I deactivated plugins and went through all, it looks like deactivating and activating woocommerce and woocommerce stripe gateway fixed the issue at the time.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @hellofit

    I deactivated plugins and went through all, it looks like deactivating and activating woocommerce and woocommerce stripe gateway fixed the issue at the time.

    To clarify, are you saying that the issue has been resolved? If yes, then deactivating and reactivating might reset the connection between WooCommerce and Stripe. This might be the solution to your problem.

    However, if the issue with Stripe not storing payment information persists, it may be due to a variety of reasons. It could be a configuration issue or a problem with Stripe’s API. In this case, I would suggest reconfiguring everything, including webhooks and API keys.

    If you have any other questions or need further assistance, please don’t hesitate to ask.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 3 replies - 16 through 18 (of 18 total)
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