No revenue tracking

Hi,

Thank you for contacting us!

We did a quick look of your store as well as your analytics account & found,

“jQuery.cookie is not a function” error on each page of your store(screenshot) which hindered some functionalities of our plugin.

We request you to resolve the error.

Hope this Helps!

Thanks & Regards!

• This reply was modified 7 years, 10 months ago by Conversios.

Hi,

Closing thread due to inactivity. If you need further help with this, please feel free to re-open this thread.

Thanks & Regards!

Thanks so much, that fixed most of my problem. I am now getting enhanced eccommerce data but not getting data from the campaigns section

can you help

Hi,

Thank you for getting back to us!

We request you to provide the detailed description of the issue with example or screenshots (if possible) so we can give you the right direction.

You can also contact us at analytics2(at)tatvic(dot)com regarding this.

Hope to hear you soon!

Thanks & Regards!

I hope the image below illustrates my question. My previous site (not wordpress) tracked this income. Any assistance you can offer would be greatly appreciated

Hi,

Thank you for sharing information!

The issue is about the Payment method getting as a “Referral” for all the transactions so it is not attributed to the campaigns ( in your case it’s secure2.authorize.net).

Reason :

We would like you to learn that Google Analytics starts a new session whenever a user comes to the site from a traffic source different than the previous one (and when it’s not a direct visit), even if the previous session hasn’t expired.

While you send users to the payment gateway one way or another and then they’re sent back to your store after a successful transaction. When the user arrives at the site from the gateway the HTTP headers contain referrer information saying that the visitor is coming from another hostname, in your case: secure2.authorize.net

So Google Analytics will automatically set “Source/Medium” as “secure2.authorize.net / referral” (screenshot) & so it will not be attributed to the original campaign

Solution :

To stop getting the Payment domain to be attributed as the “Source”, you need to include it in the Referral Exclusion list.

Click here to see how to do Payment Gateway Referral Exclusions.

We request you to apply this; analyze the data for next couple of days & get back to us if you find the issue.

Hope this addresses your concern!

Thanks & Regards!

Hi,

Hope you are doing well!

I wanted to reach out to you and learn if you checked my previous response & if it is worked for you?

Please let me know in case of any query or concern.

Hope to hear you soon!

Thanks & Regards!