No responses from PRO support

Issues with recent update stating required fields need to be filled out for submission (when they were already filled out correctly). Many people having the same issue with no response from anyone involved with the plugin here in this forum. I have a client who has a VFB PRO License, so I also submitted a request there about the update issue – NO RESPONSE FROM PAID SUPPORT EITHER. This is getting very frustrating – especially when the pro version is supposed to have the pro support. We, the consumers, just need to know when there will be a resolution for this problem. I would steer clear of this plugin until there is fix for the most recent version’s bugs.