No response to paid user support requests

  • Resolved jawzz47

    (@jawzz47)


    1 year, 5 months ago

    I have several requests via the contact form for paying customers (I have a paid account) a few weeks ago and have heard nothing back. How do I get paid user support?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @jawzz47 ????!

    Thank you for reaching out to MailPoet Support!

    I am sorry to hear that you didn’t get help from our team. Could you please let us know your email address, or your site’s URL so that we can track those requests and help you?

    Looking forward to hearing back from you!

    Thread Starter jawzz47

    (@jawzz47)

    The website is doubleeagleworkshop.com. Thank you.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @jawzz47,

    I found 3 emails from you, but they were sent 2 days ago, yesterday, and today, respectively. I see the team has followed up with each one of them, so I’ll mark this thread as “Resolved” and we will keep the different conversations via email, okay?

Viewing 3 replies - 1 through 3 (of 3 total)
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