No response from support (PAID VERSION)

Can you please tell me your issue, please? I can’t find your mail. You can contact us here https://myrecorp.com/contact-us/ we’ll respond asap.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.