No response for Premium Support

  • Resolved eternalee9

    (@eternalee8)


    6 months, 2 weeks ago

    Hello, we have been waiting since Monday for a response to our email response to you, it’s now Friday with no response, Email ticket number is #766599735.

    We requested a refund on a particular invoice as being internationally based we had issues paying from abroad so a family member did it for us. You refunded the wrong invoice and disabled the plugin on our website associated to our email/website address, which we specifically requested for you not to do and provided the invoice we want a refund on. Can you please respond to our support ticket / billing support ticket and help us resolve this, as it’s urgent.

Viewing 1 replies (of 1 total)
  • Plugin Support fritsiub

    (@fritsiub)

    Hello Eternalee,

    My colleague Patrick has been in touch with you from the beginning and I can see that he is currently working on resolving the issue for you.

    My apologies for the inconvenience.

Viewing 1 replies (of 1 total)
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