No reply from support ticket

  • Resolved Maximus010

    (@maximus010)


    6 months, 2 weeks ago

    Hello,

    I have submitted a support ticket a week ago at your website Softlabbd, but haven’t got a reply. Can you please respond since I paid for this plugin and encountering a critical bug.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Maximus010

    (@maximus010)

    This is the original message from the support ticket I submitted.

    After the last update 1.2.1 of Dracula Dark Mode, the layout of our website is not correct anymore. See https://pixelpraat-podcast.com. The Light version is how it should be, but if you switch to Dark mode it’s bugged.

    Thread Starter Maximus010

    (@maximus010)

    Two weeks after my first submitted support ticket, multiple requests to reply to my ticket and still no answer. This feels like a scam product because I paid for it and on the website of Dracula Dark Mode it says “We guarantee 100% satisfaction with our help & support service.” I’ve been getting zero support.

    Plugin Author Prince

    (@princeahmed)

    Hi,

    We have responded to your support ticket. |
    Please review our replies and respond accordingly so that we can assist you in resolving the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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