No rates pulled is check address different from cart

  • I may have found a bug. The reate preview on the cart page throws an error if the address on the checkout page is different from the address on the cart page.

    Here’s how I identified the issue:
    1) Added product to cart
    2) Estimated shipping on the cart page
    3) Continued to check out and input an address on the check out page
    4) Went back to the cart page and changed the address to estimate a different shipping rate

    I receive the following error: UPS Live Rates: No rates added from collection point rates!

    If I go back to the check out page and change the address to match what I inserted in the cart page in step 4, IO get proper shipping rates.

    The reason this is important:
    – Users save shipping addresses as part of their account and the system auto fills this into the checkout page
    – If a user wants to send a product to a different address, the system will not pull correct shipping rates on the cart page

    Video: https://www.loom.com/share/4ef01b463d694bb8a3902101fbb5fcfd

    Can you confirm you are able to recreate this issue?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi Daniel Proczko (@diggler),

    Thanks for reaching out and providing extensive details. Please allow us more time to double-check this issue on our end. Once I have feedback from our devs I’ll write you back.

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi Daniel Proczko (@diggler),

    I copied all your steps, but I couldn’t recreate the issue. Here are my screenshots.

    Estimated shipping on the cart page:
    https://cdn.zappy.app/ccb48c94b18bd1aaf892f9fe1569917d.jpeg

    Estimated shipping in the checkout matches the prices from the cart page:
    https://cdn.zappy.app/70786111938889690e6379c188280c2a.jpeg

    Address from your video on the cart page:
    https://cdn.zappy.app/252cb095f1ea8e4fdd1770bb4cecb6b2.jpeg

    Address from your video on the checkout page:
    https://cdn.zappy.app/fbd8d076968fff417d5b823787c593a3.jpeg

    2nd address from your video on the cart page:
    https://cdn.zappy.app/8b7b76121b714fea552a3f20ee3e92d2.jpeg

    2nd address from your video on the checkout page:
    https://cdn.zappy.app/4328f7d02a974f3dc7b2d83c046c8390.jpeg

    Please mind that my rates are different because I don’t know what’s your origin point. Mine was set for testing purposes to:
    24943 John J Williams Hwy
    Millsboro
    19966
    Delaware
    United States

    In every case, the rate was the same on the cart page and on the checkout page. That’s because every time you type a correct address a request is sent via UPS API to get the proper shipping rates. The rates won’t be correct if the address is not real (not correct).

    To see exactly how the rate is calculated I recommend turning on the Debug Mode in our plugin. It will display blue notice windows with all relevant information. We wrote more about it here:
    https://octolize.com/docs/article/124-general-settings#Debug_Mode

    If you have any additional questions to this thread – please reply.

    Kind regards,
    Piotrek

    Thread Starter Daniel Proczko

    (@diggler)

    The bug I’m experiencing is for logged in users that have a shipping and/or billing address saved in their account.

    When the address on the checkout page does not match the address on the cart page (when the cart page is allowed to calculate costs and change addresses) the cost is wrong.

    None of the screenshots showed me the address on the check out page as different from the cart page.

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi Daniel Proczko (@diggler),

    Thanks for reaching out and providing extensive details. Please allow us more time to check this issue again on our end. Once I have feedback from our devs I’ll write you back.

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi Daniel Proczko (@diggler),

    Thank you again for finding is bug. Now I managed to recreate it on my side. I’m passing it to our developers. As soon as we release the fix – we’ll let you know in this thread.

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @diggler,

    We managed to pinpoint the issue. It’s due to the imprecise shipping calculation that WooCommerce allows in the cart page:
    https://cdn.zappy.app/8ca23dad894fd7d1903987bad10fa1ba.jpeg

    There’s (imprecise) set of Live Rates when you enter only:
    – State
    – City
    – Post code

    Then there’s a more precise set of Live Rates when in the checkout page you add street name with building number.

    In other words you have identical Live Rates when you put an address without street name and number in both Cart Page and Checkout Page.

    We tested it both for logged and not logged users.

    The simplest solution here is to turn off the shipping calculation on the cart page.

    Hope that address your question. Please reply if you have any additional questions.

    Kind regards,
    Piotrek

Viewing 6 replies - 1 through 6 (of 6 total)
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