No Purchase Event send after order completion

  • Resolved Mat

    (@matdabrowski)


    3 years, 1 month ago

    After purchasing product, there is no purchase event send to facebook.

    From 20 January I don’t see purchase events in Event Manager, and there is no conversion displayed on my ads. There is no conversion in google analytics either (from 20 January).

    I disabled google analytics plugin, but it didn’t help to facebook purchase event.

    I enabled debug mode in Facebook plugin, and there are some purchase events logged.
    For most of purchases there are events:
    AddToCart (one or more)
    InitiateCheckout (only one)
    and there is no Purchase event

    But in some cases there is Purchase event, but it works only for couple purchases (maybe 1-10%, I don’t know exactly).

    I disabled most of plugins in wordpress, but I cant’t disable all off them.

    Similar issue: #post-15299700

    What can I do more?

    
### WordPress Environment ###

WordPress address (URL): https://rozszerzaniediety.pl
Site address (URL): https://rozszerzaniediety.pl
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: ? 5.8.3 - Jest dost?pna nowsza wersja WordPressa (5.9)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.15
PHP Post Max Size: 8 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.66.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 287.59MB
Rozmiar bazy danych: 178.96MB
Rozmiar indeksu bazy danych: 108.63MB
wp_woocommerce_sessions: Dane: 5.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_downloadable_product_permissions: Dane: 6.52MB + Indeks: 14.11MB + Silnik InnoDB
wp_woocommerce_order_items: Dane: 2.52MB + Indeks: 1.52MB + Silnik InnoDB
wp_woocommerce_order_itemmeta: Dane: 14.52MB + Indeks: 10.03MB + Silnik InnoDB
wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_actions: Dane: 2.02MB + Indeks: 1.13MB + Silnik InnoDB
wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_logs: Dane: 1.02MB + Indeks: 0.53MB + Silnik InnoDB
wp_commentmeta: Dane: 0.33MB + Indeks: 0.22MB + Silnik InnoDB
wp_comments: Dane: 14.52MB + Indeks: 6.81MB + Silnik InnoDB
wp_dotpay_instructions: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_dotpay_oneclick_cards: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_nf3_actions: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_action_meta: Dane: 0.09MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_chunks: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_fields: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_field_meta: Dane: 0.11MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_form_meta: Dane: 0.06MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_objects: Dane: 0.25MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_object_meta: Dane: 25.55MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_relationships: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_nf3_upgrades: Dane: 0.11MB + Indeks: 0.00MB + Silnik InnoDB
wp_options: Dane: 5.19MB + Indeks: 0.17MB + Silnik InnoDB
wp_postmeta: Dane: 55.58MB + Indeks: 46.09MB + Silnik InnoDB
wp_posts: Dane: 12.39MB + Indeks: 4.28MB + Silnik InnoDB
wp_pum_subscribers: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_redirection_404: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_redirection_groups: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_redirection_items: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_redirection_logs: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_termmeta: Dane: 0.09MB + Indeks: 0.11MB + Silnik InnoDB
wp_terms: Dane: 0.11MB + Indeks: 0.16MB + Silnik InnoDB
wp_term_relationships: Dane: 0.16MB + Indeks: 0.09MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0.42MB + Indeks: 0.13MB + Silnik InnoDB
wp_tm_taskmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_tm_tasks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_usermeta: Dane: 0.16MB + Indeks: 0.03MB + Silnik InnoDB
wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.06MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 1.52MB + Indeks: 1.73MB + Silnik InnoDB
wp_wc_download_log: Dane: 5.52MB + Indeks: 7.03MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.14MB + Indeks: 0.19MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 2.52MB + Indeks: 2.66MB + Silnik InnoDB
wp_wc_order_stats: Dane: 2.52MB + Indeks: 2.27MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 1.52MB + Indeks: 0.53MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wprm_analytics: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wprm_ratings: Dane: 0.05MB + Indeks: 0.06MB + Silnik InnoDB
wp_wpr_rucss_resources: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wpr_rucss_used_css: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_yoast_indexable: Dane: 3.52MB + Indeks: 1.52MB + Silnik InnoDB
wp_yoast_indexable_hierarchy: Dane: 0.09MB + Indeks: 0.14MB + Silnik InnoDB
wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_yoast_seo_links: Dane: 13.48MB + Indeks: 5.98MB + Silnik InnoDB
wp_yoast_seo_meta: Dane: 0.48MB + Indeks: 0.00MB + Silnik InnoDB

### Post Type Counts ###

amp_validated_url: 19
attachment: 894
custom_css: 2
elementor_library: 10
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mailpoet_page: 1
nav_menu_item: 23
oembed_cache: 44
page: 39
popup: 4
popup_theme: 9
post: 220
product: 18
revision: 64
shop_coupon: 15
shop_order: 16436
shop_order_refund: 19
wprm_recipe: 50

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Add Widget After Content: przez Arelthia Phillips – 2.4.2
Livemesh Addons for Elementor: przez Livemesh – 7.1.2
Autoptimize: przez Frank Goossens (futtta) – 2.9.5
Klasyczny edytor: przez Kontrybutorzy WordPressa – 1.6.2
Countdown Timer for Elementor: przez FlickDevs – 1.3.1
Easy WP SMTP: przez wpecommerce
alexanderfoxc – 1.4.7

Elementor: przez Elementor.com – 3.5.3
Facebook for WooCommerce: przez Facebook – 2.6.9
GAinWP Google Analytics Integration for WordPress: przez IntelligenceWP – 5.4.6
Ninja Forms: przez Saturday Drive – 3.6.7
Popup Maker: przez Popup Maker – 1.16.3
Redirection: przez John Godley – 5.2.2
Sendy Exporter: przez Mateusz D?browski – 0.0.1
UpdraftPlus - Kopia/przywracanie: przez UpdraftPlus.Com
DavidAnderson – 1.22.1

Checkout Field Editor for WooCommerce: przez ThemeHigh – 1.5.3
WooCommerce Dotpay Gateway: przez Dotpay ([email protected]) – 3.6.2
WooCommerce: przez Automattic – 6.1.1
Yoast SEO: przez Zespó? Yoast – 17.9
WP Recipe Maker: przez Bootstrapped Ventures – 8.0.2
WP Rocket | Cache Search Results: przez WP Rocket Support Team –
WP Rocket: przez WP Media – 3.10.6

### Inactive Plugins (15) ###

Advanced Order Export For WooCommerce: przez AlgolPlus – 3.2.2
Akismet Anti-Spam: przez Automattic – 4.2.2
Contextual Related Posts: przez WebberZone – 3.1.0
Cookie Notice & Compliance for GDPR / CCPA: przez Hu-manity.co – 2.2.1
Disable WooCommerce Bloat: przez ospiotr – 2.6.1
Email Address Encoder: przez Till Krüss – 1.0.22
Kirki Customizer Framework: przez David Vongries – 3.1.9
Limit Login Attempts Reloaded: przez Limit Login Attempts Reloaded – 2.23.2
Regenerate Thumbnails: przez Alex Mills (Viper007Bond) – 3.1.5
Sale Exporter: przez Mateusz D?browski – 0.2
Two Factor: przez Plugin Contributors – 0.7.1
WooCommerce Google Analytics Integration: przez WooCommerce – 1.5.7
WP-Optimize - Clean, Compress, Cache: przez David Anderson
Ruhani Rabin
Team Updraft – 3.2.1

WP Crontrol: przez John Blackbourn & crontributors – 1.12.0
WP Old Post Date Remover: przez Ben Meredith – 3.0.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Strona sklepu: #1973 - /sklep/
Koszyk: #1974 - /koszyk/
Zamówienie: #1975 - /zamowienie/
Moje konto: #1976 - /moje-konto/
Regulamin: #1913 - /regulamin-sklepu-internetowego/

### Theme ###

Name: FlyMag
Version: 2.0.6
Author URL: https://themeisle.com
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ?

### Templates ###

Overrides: flymag/woocommerce/archive-product.php

### Action Scheduler ###

Zakończ: 3?714
Oldest: 2021-12-27 21:28:03 +0100
Newest: 2022-01-27 21:05:05 +0100

### Status report information ###

Generated at: 2022-01-27 21:28:04 +01:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @matdabrowski ,

    Thanks for creating your own forum issue.

    To be sure we are on the same page, please create a staging site then disable all plugins except WooCommerce and Facebook while using a default theme like Storefront.

    For more information:

    Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

    ?Staging site: You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    I hope this helps!

    Thread Starter Mat

    (@matdabrowski)

    Hi @bayomio

    Thanks for your help. I cloned my website and did some testing today, as you suggested. I spent almost all day testing and came to the conclusion that payment gateway plugin is probably broken.

    So, I contacted with support and waiting for answer from them.

    Hi there @matdabrowski,

    Thanks for updating us about the testing you did and that you found the payment gateway is likely to blame.

    Contacting the plugin’s support team was the next step we’d recommend.

    With that in mind, I’m going to mark this post as resolved for now. If you have any further questions or need additional help with the Facebook plugin, please start a new thread and we’ll be able to help you out there.

    If you need any further help here, please let us know.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No Purchase Event send after order completion’ is closed to new replies.