No puedo realizar a envios a ciertos paises

  • Resolved danielcolombia

    (@danielcolombia)


    4 years, 11 months ago

    Buenas noches.
    Quisiera saber si alguien me puede ayudar, tengo una página que vende productos religiosos, un cliente de Francia, me escribe diciendo que no puede terminar su pedido ya que le aparece “No se encontraron opciones de envío para Francia ”, sin embargo lo extra?o esta en que en otras ocasiones ya se han hecho envíos sin ningún inconveniente.
    Cabe destacar que son solo en algunos países y que fue de un momento a otro que se presento esta dificultad.
    Agradezco si alguien puede ayudarme

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hi there!

    I’ve translated your message using Google Translate, so I’m not 100% sure what I’m reading is correct. It looks like your customer from France is not able to select a shipping option.

    Can you please confirm for us that you have set up a shipping zone that includes France? Can you share more details on what kind of shipping options you have set up in that zone?

    Thanks in advance!

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter danielcolombia

    (@danielcolombia)

    No he recibido ninguna respuesta, a mi pregunta.

    mother.of.code

    (@imazed)

    The Mother of Code

    Hey @danielcolombia – since you didn’t reply to the question I asked, we figured you had found a solution by yourself. I’ve reopened the topic for you.

    Can you please confirm for us that you have set up a shipping zone that includes France? Can you share more details on what kind of shipping options you have set up in that zone?

    Moderator Hari Shanker R

    (@harishanker)

    Hi @danielcolombia

    Just checking-in on this for you again, as it appears that you had missed our previous question on shipping zones.

    To reiterate:

    Can you please confirm for us that you have set up a shipping zone that includes France? Can you share more details on what kind of shipping options you have set up in that zone?

    For customers from France to be able to see shipping options, you would need to go to WooCommerce > Settings > Shipping > Shipping Zones, create a new shipping zone for France, and add a shipping method there. Only then would you be able to get shipping rates for France.

    You can read more on this here: https://docs.woocommerce.com/document/setting-up-shipping-zones/

    Let us know if this helps you set up shipping zones for France.

Viewing 5 replies - 1 through 5 (of 5 total)
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