no progress with back up

  • Resolved patr100

    (@patr100)


    8 years, 4 months ago

    I am testing this plug in . Sounds great in theory but the initial back up
    for my site is stalled at “syncing database 0/35 tables ” after at least 12 hours!
    I realise you state the first back up can take “hours or days” but there appears to be no progress
    at all.

    • This topic was modified 8 years, 4 months ago by patr100.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Patrick,

    Thank you for taking your time to test our plugin. Appreciate you reporting this bug, it seems like a fairly weird scenario and our debugging team is on top of this. I’ll update this thread and email you once we fix the same. Apologies for the inconvenience caused!

    Regards,
    Tauseef

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Patrick,

    We looked into this and it doesn’t seem like a bug. It was just a temporary issue with the backend and it has been fixed. Please try backing up your website again and everything should go real smooth ??

    Cheers!
    Tauseef

    Thread Starter patr100

    (@patr100)

    Well I just updated your plug in to the latest version.
    After several hours running it is still no better, no progress showing at all
    still “syncing database 0/35 tables ”

    I tested another plug in that backed up my wP site quickly to dropbox so whatever the issue
    something is definitely not right as yours unfortunately is far from “real smooth” for me.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hi Patrick,

    This is quite disappointing to hear. This issue looks very specific to your site and we would love to fix this for you. I am mailing you right away. Could you please check your email and get back to us?

    Appreciate you updating us on the status here.

    Regards,
    Tauseef

    Thread Starter patr100

    (@patr100)

    Hi

    I deactivated the plug in and reactivated with the latest version.
    It appears to be working now. The first back up was made successfully to Google Drive.
    I will monitor the situation as further backup attempts are made.

Viewing 5 replies - 1 through 5 (of 5 total)
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