“No Products Found” template – 500 Internal Server Error

Good afternoon,

Recently we’ve encountered a problem with WooCommerce template called “No Products Found”.

On this page you can see for yourself – if you select the “Test” under “Select your Collection” dropdown or if you try to search for the product that doesn’t exist and click enter (we’ve got a search bar at the top) – you will get a 500 Internal Server Error, instead of loading the website and displaying “No Products Found” message like it was before.

What is the way for us to understand what’s causing the issue with this template and fix it? Maybe, we can somehow restore it?

### WordPress Environment ###

WordPress address (URL): https://graddev.diamond-discovery.com/lizzi
Site address (URL): https://graddev.diamond-discovery.com/lizzi
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39 (Unix) OpenSSL/1.0.1e-fips
PHP Version: 5.6.37 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.39-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: wpliz_
MaxMind GeoIP Database: ?
Total Database Size: 103.07MB
Database Data Size: 63.32MB
Database Index Size: 39.75MB
wpliz_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wpliz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpliz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpliz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
wpliz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wpliz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wpliz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpliz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpliz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpliz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpliz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpliz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpliz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpliz_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpliz_commentmeta: Data: 0.02MB + Index: 0.03MB
wpliz_comments: Data: 0.02MB + Index: 0.09MB
wpliz_duplicator_packages: Data: 0.02MB + Index: 0.02MB
wpliz_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB
wpliz_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB
wpliz_failed_jobs: Data: 0.02MB + Index: 0.00MB
wpliz_links: Data: 0.02MB + Index: 0.02MB
wpliz_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wpliz_options: Data: 2.41MB + Index: 0.08MB
wpliz_postmeta: Data: 42.58MB + Index: 30.58MB
wpliz_posts: Data: 7.52MB + Index: 4.88MB
wpliz_queue: Data: 0.02MB + Index: 0.00MB
wpliz_responsive_menu: Data: 0.05MB + Index: 0.00MB
wpliz_rio_process_queue: Data: 3.52MB + Index: 1.33MB
wpliz_termmeta: Data: 0.02MB + Index: 0.03MB
wpliz_terms: Data: 0.02MB + Index: 0.03MB
wpliz_term_relationships: Data: 1.52MB + Index: 1.52MB
wpliz_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpliz_usermeta: Data: 0.14MB + Index: 0.03MB
wpliz_users: Data: 0.02MB + Index: 0.05MB
wpliz_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
wpliz_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpliz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
wpliz_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpliz_wfblockediplog: Data: 0.02MB + Index: 0.00MB
wpliz_wfblocks7: Data: 0.02MB + Index: 0.05MB
wpliz_wfconfig: Data: 0.42MB + Index: 0.00MB
wpliz_wfcrawlers: Data: 0.02MB + Index: 0.00MB
wpliz_wffilechanges: Data: 0.02MB + Index: 0.00MB
wpliz_wffilemods: Data: 2.52MB + Index: 0.00MB
wpliz_wfhits: Data: 0.02MB + Index: 0.05MB
wpliz_wfhoover: Data: 0.02MB + Index: 0.02MB
wpliz_wfissues: Data: 0.02MB + Index: 0.06MB
wpliz_wfknownfilelist: Data: 1.52MB + Index: 0.00MB
wpliz_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
wpliz_wflocs: Data: 0.02MB + Index: 0.00MB
wpliz_wflogins: Data: 0.02MB + Index: 0.03MB
wpliz_wfnotifications: Data: 0.02MB + Index: 0.00MB
wpliz_wfpendingissues: Data: 0.02MB + Index: 0.06MB
wpliz_wfreversecache: Data: 0.02MB + Index: 0.00MB
wpliz_wfsnipcache: Data: 0.02MB + Index: 0.05MB
wpliz_wfstatus: Data: 0.13MB + Index: 0.09MB
wpliz_wftrafficrates: Data: 0.02MB + Index: 0.00MB
wpliz_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wpliz_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB

### Post Type Counts ###

attachment: 12121
customize_changeset: 1
nav_menu_item: 53
oembed_cache: 1
page: 37
post: 2
product: 5267
revision: 229
scheduled-action: 1
shop_order: 12
wp-help: 1
wpcf7_contact_form: 3
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

AJAX Search for WooCommerce: by Damian Góra – 1.3.3 – Not tested with the active version of WooCommerce
Classic Editor: by WordPress Contributors – 1.4
Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic  – 1.5.3
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Duplicator Pro: by Snap Creek – 3.7.6.1
Instagram Feed: by Smash Balloon – 1.12
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
Luxury Master: by Jahirul Islam Mamun – 1.0.3 – Not tested with the active version of WooCommerce
Mailchimp for WooCommerce: by Mailchimp – 2.1.15 – Not tested with the active version of WooCommerce
WooCommerce Product Filter: by Mihajlovic Nenad – 6.6.3 – Not tested with the active version of WooCommerce
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.5

Responsive Menu: by Peter Featherstone – 3.1.19
Webcraftic Robin image optimizer: by Webcraftic  – 1.3.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.11
WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
Worldpay Online Payments: by Worldpay
WooCommerce
Andrew Benbow – 2.0.6 – Not tested with the active version of WooCommerce

WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.12
WooCommerce Product Add-ons: by WooCommerce – 3.0.11
WooCommerce Services: by Automattic – 1.19.0 – Not tested with the active version of WooCommerce
WooCommerce Square: by WooCommerce – 1.0.37
WooCommerce: by Automattic – 3.6.2
Wordfence Security: by Wordfence – 7.2.5
WP Help: by Mark Jaquith – 1.5.4
YITH WooCommerce Badge Management: by YITH – 1.3.16

### Inactive Plugins (6) ###

Duplicator: by Snap Creek – 1.3.10
Jetpack by WordPress.com: by Automattic – 7.2.1
Media Deduper: by Cornershop Creative – 1.5.2
WooCommerce Remove All Products: by Gabriel Reguly – 1.0.6 – Not tested with the active version of WooCommerce
YITH WooCommerce Compare: by YITH – 2.3.10
YITH WooCommerce Wishlist: by YITH – 2.2.10

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #36 - /shop/
Cart: #37 - /cart/
Checkout: #38 - /checkout/
My account: #39 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Luxury
Version: 101.3
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: luxury/woocommerce/archive-product.php version 3.0.3 is out of date. The core version is 3.4.0
luxury/woocommerce/cart/cart-empty.php version - is out of date. The core version is 3.5.0
luxury/woocommerce/cart/cart-totals.php
luxury/woocommerce/cart/cart.php version - is out of date. The core version is 3.5.0
luxury/woocommerce/cart/cross-sells.php version - is out of date. The core version is 3.0.0
luxury/woocommerce/cart/mini-cart.php version - is out of date. The core version is 3.5.0
luxury/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0
luxury/woocommerce/content-single-product.php version 3.0.3 is out of date. The core version is 3.6.0
luxury/woocommerce/global/breadcrumb.php
luxury/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.6.0
luxury/woocommerce/loop/add-to-cart.php version 3.0.0 is out of date. The core version is 3.3.0
luxury/woocommerce/loop/loop-end.php version - is out of date. The core version is 2.0.0
luxury/woocommerce/loop/loop-start.php version - is out of date. The core version is 3.3.0
luxury/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1
luxury/woocommerce/loop/sale-flash.php
luxury/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
luxury/woocommerce/single-product/product-thumbnails.php version - is out of date. The core version is 3.5.1
luxury/woocommerce/single-product/tabs/description.php
luxury/woocommerce/single-product/tabs/tabs.php
luxury/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 1
Oldest: 2019-04-29 08:18:56 +0000
Newest: 2019-04-29 08:18:56 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

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