No product images on Facebook

Hi there @nhch

Thanks for your question!

The plugin syncs the articles, but there are no images displayed. The images in the shop are at a remote location of another comapny. Is that an issue perhaps en if so how can I resolve this?

First of all, glad that plugin syncs your products.

Secondly, indeed it seems that because the image is taken from a separate page, the synced product doesn’t display a proper image on Facebook catalog.

I checked the product page: https://stylemeister.nl/product/dsquared2-dq0258/

When I did right click on the product image, the image URL is here: https://media.bdroppy.com/storage-foto/prod/c2d763a0-a8fd-11eb-8a9a-f1c3e2cbd2f6.jpg

Could you please save this image to your local computer? After that, please delete the product meta data, here is how to do that: https://d.pr/1A7ygo

And then please replace the product image by uploading the new image from your computer, and click Update.

Once that’s done, please click on the newly generated Facebook ID, and see if the image is now loaded correctly.

I hope that helps.

Let me know how it goes!

Hello Sol J.,
Thanks for the reply. Yes that works, but with 6800 products this is not possible. Is there another workaround or code change option?

Thanks, Norbert

Hi there @nhch

Thanks for the reply. Yes that works, but with 6800 products this is not possible. Is there another workaround or code change option?

Glad that it works!

But again yes I agree that’s not really feasible to do that way for 6800 products.

I am afraid we’re not able to provide a workaround in regards to the custom setup previously done by our users.

However, I’d suggest you to contact WooCommerce experts that might be able to help you.

Certainly, that’s not really what you wanted to hear ??

But I trust that points you in the right direction!

ok thanks for the reply

@nhch you are welcome, if you have any further questions, you can start a new thread.

Best!