No Preview File Cannot Be Accessed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, can you post a test page with the tour and give us the link?

    Thanks.

    Thread Starter nwdjchristiana

    (@nwdjchristiana)

    Hi, thanks for the response. HEre’s the test page:

    https://www.nationwidedisplays.com/1721-2/

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, as you you can see on our FAQ no. 7:

    Sometimes when you add a tour on your site, you might face this issue that rather than loading the tour it will give the error “THE FILE (…) COULD NOT BE ACCESSED.”

    This error shows up when you are running a website under “HTTPS” (secured with SSL certificate) whereas your image link is under “HTTP” (unsecured).

    To solve this issue, go to your WordPress Dashboard > Settings > General. Here make sure you have “https” added to both “WordPress Address (URL)” and “Site Address (URL)”. That’s it. Your virtual tour will load with no issues.

    Let us know of this solves the issue. Thanks.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, as we didn’t hear from you for a while, we believe our last reply solved the issue that you were facing.

    So I am marking this as resolved for now. If you face any further issues, feel free to open another thread.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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