No Popup at all

  • Resolved alauer

    (@alauer)


    5 years, 10 months ago

    Hi
    what ever i tried – there is nothing popping up.
    Not even your samples.

    Despite that:
    There is no WHYSIWIG-Editor but if one tries to edit in HTML you tell him/her to keep her/his fingers off.
    ???

    Axel

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @alauer
    Thank you for contacting us regarding your question.
    Please contact us through our?
    internal support.
    We will help you to solve the problem.

    Thread Starter alauer

    (@alauer)

    I am confused. I thought this is he support channel and your internal is only for Pro-users.
    I dont own a PRO-Version

    Plugin Author supsystic

    (@supsysticcom)

    Not quite correct.
    Through internal, we support both versions. Your problem requires access to the site and therefore you should contact through internal support.

    Thread Starter alauer

    (@alauer)

    Ok – i see.
    Unfortunately i am not able to give you access to our site.

    If you want to support we need to find our way by using screenshots, screencasts or other ways.

    letzt start here:
    I want to open a page from our webiste in a popup and thats why i used the “Iframe” function.
    I already checked the X-Frame and iframes do work on our site in general.

    Here is a screenshot showing the settings:
    [video src="https://www.axellauer.de/temp/popup.mp4" /]

    Did i miss some settings?

    Plugin Author supsystic

    (@supsysticcom)

    Thanks for waiting.
    You have a jQuery library connected at the bottom page, regardless of other scripts that require this library. It isn’t correct.
    https://prntscr.com/m7mcpz
    This isn’t the correct path to form the page.
    https://prntscr.com/m7md9v
    In order to make sure that our theory is correct, try temporarily disabling the cache plugin (maybe it’s your WP-Super-Cache plugin) and activate standard WordPress theme.

    Thread Starter alauer

    (@alauer)

    Hi
    i have no idea what you want to tell me with that JQuery-Stuff. Sorry – i am not very confident with JS.

    I did empty the cache and disabled the WP Super Cache bot no Popup.
    But i definitely cant swap to another theme cause this site is our productive-website and i cant afford to let our customers see a foobared website.
    Second reason: Moving to another theme alway leads into loosing some settings or widgets….

Viewing 6 replies - 1 through 6 (of 6 total)
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