No Plugins option in the dashboard

Hello folks,

Recently I took over an old wordpress + wooCommerce website, and now I need to use the duplicator plugin to duplicate and transfer this website.

However, there is no pluins option in the dashboard, and I cannot reach to the developer who built this.

My role is admin.

When I go to …/wp-admin/plugin-install.php
Page shows: Sorry, you are not allowed to install plugins on this site.

…wp-admin/plugins.php
Sorry, you are not allowed to access this page.

I tried to add this piece of code in wp-config.php but seems does not work.
***
define(‘DISALLOW_FILE_EDIT’, false);
define(‘DISALLOW_FILE_MODS’, false);
***
I have little to none knowledge about wordpress and php. After searched for days, I still cannot fix this issue. How could I activate the plug-in function? Many thanks.

• This topic was modified 3 years, 10 months ago by purepurecode.
• This topic was modified 3 years, 10 months ago by purepurecode.
• This topic was modified 3 years, 10 months ago by purepurecode.