No pixel found

  • Resolved everythingred

    (@everythingred)


    3 years, 6 months ago

    Hi there, I created a Facebook pixel on my account and added the ID in the CF settings. I have tried using FB Pixel but it says it cannot find one. Am I missing something obvious? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @everythingred

    Thank you for getting in touch with us!

    I am not sure that I understood your questions fully, can you please elaborate more with the help of any screenshot of the error message?

    On the same note, here is the article which will help you to configure the CartFlows FB pixel feature.

    I am looking forward to hearing from you.

    Thread Starter everythingred

    (@everythingred)

    I have done all of that but still doesn’t show a Pixel

    Thread Starter everythingred

    (@everythingred)

    I changed the settings for it to show on all pages of the site but still doesn’t work. Now it’s just a yellow triangle:

    PageView

    WARNINGS
    We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @everythingred

    Thank you for getting back to us!

    That’s strange, it seems to be some core conflict. To investigate it more we may require more information.

    So to help further, can you please open a technical support ticket from the website? I am sure one of our developers will help you with this case.

    Please let me know your thoughts on it.

Viewing 4 replies - 1 through 4 (of 4 total)
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